General Operations Manager - CA - On Site

Vensure Employer Solutions•Daly City, CA

6h•Onsite

About The Position

The General Manager position is responsible for day-to-day operations and leads various departments including Human Resources/Accounting, Building Grounds and Vehicles, Funeral Directors/Arrangers, Removal Staff (day and night)/EDRS Department, Staff Associates, Preparation Room Staff, and Night Staff. The role requires holding oneself and direct staff accountable for completing all company-assigned assignments, including compliance with OSHA, FTC, and harassment prevention. The General Manager oversees all team members participating in services, ensuring each staff member understands their role and professionally represents the company. This role involves leading all labor-management components for the location’s staff, maintaining excellent customer service standards, and acting as a company ambassador to the community while developing team members to foster a high-performance, innovative, and family-oriented culture. The General Manager interacts directly with client families, handling all aspects of the service and ensuring an excellent customer service experience. They are responsible for promoting and building community relationships, presenting all service and merchandise options to families, and conducting weekly staff huddles/updates and quarterly full staff meetings. The position contributes to overall efficiency by maintaining open and effective communication, ensuring accurate and timely client files, adhering to payment policies, and leading facility management to ensure vehicles, buildings, and grounds are adequately maintained and facilities look clean. The role also involves managing financial components, including vendor relationships, accounts payable and receivable, labor management, and overseeing balanced staff schedules and vacations.

Requirements

Bachelor's degree or above in hospitality, hotel management, or business.
A minimum of 4 to 9 years of combined hospitality experience and business management.
Valid state-issued funeral director license (a plus but not required).
Demonstrates business/management, customer service, and good managerial skills with staff.
Willingness to learn all aspects of funeral services.
Ability to lead and support customer satisfaction.
Works cohesively with staff and builds strong relationships with all staff to give excellent customer service with empathy and kindness.

Nice To Haves

Local person, preferably born and raised or at least grew up in the SF Bay Area – preferably with SF and SM roots.
Take advantage of ongoing training opportunities within the funeral service industry.

Responsibilities

Leads all labor-management components for the location’s staff, including scheduling, labor margins, overtime, and timecards/blue sheets.
Maintains excellent customer service standards and directs managers and supervisors in all departments.
Acts as a company ambassador to the community and develops team members to create a high-performance, innovative, and family-oriented culture.
Interacts directly with clients and families, handling all aspects of the service and ensuring an excellent customer service experience.
Promotes and builds community relationships.
Ensures each family is presented with all service and merchandise options.
Holds weekly staff huddles/updates and quarterly full staff meetings.
Maintains open and effective communication and accurate and timely client files.
Adheres to payment policies and maintains customer service standards.
Leads facility management, working with building and grounds staff to ensure vehicles, buildings, and grounds (landscaping, painting, parking lot) are adequately maintained and facilities look clean.
Leads and oversees staff to manage all financial components, including vendor relationships, accounts payable and receivable, labor management, and oversees balanced staff schedules and vacations.
Recruits, trains, and manages licensed funeral directors and funeral arrangers, preparation room staff, building and vehicles staff, funeral services, evening staff, and staff associates/EDRS personnel.
Oversees the location's Profit & Loss (P&L) and monitors annual budgets.
Works with the President annually to determine pricing for services and merchandise.
Ensures all services run on schedule and that the business remains fully compliant with state and federal regulations (e.g., permits, death certificates, and FTC rules).