Experienced General Motors Technician

Courtesy Chevrolet Phoenix•Phoenix, AZ

About The Position

Courtesy Automotive Group is seeking an experienced General Motors Technician to join its service team. The technician diagnoses, maintains, and repairs GM vehicles in accordance with manufacturer and dealership standards, with a focus on quality workmanship and customer satisfaction. The role involves using GM diagnostic equipment and service information, completing warranty, recall, and customer-pay repairs, and working on a broad range of vehicle systems. The technician also documents inspections and repair orders, communicates repair needs, maintains required certifications, participates in training, and follows safety procedures and dealership policies. The role requires at least three years of automotive technician experience, diagnostic and repair skills, and the ability to work with computerized vehicle systems and shop equipment. Previous GM dealership experience is preferred. The physical work includes standing, bending, kneeling, stooping, and regularly lifting up to 50 pounds in a shop environment with exposure to noise, chemicals, and varying temperatures. Courtesy Automotive Group describes itself as a family-owned and operated business since 1955, emphasizing transparency, customer satisfaction, professionalism, integrity, and a family atmosphere. Its interview process typically includes a phone interview, one or more in-person interviews, a background check, drug screening, and a driving record review.

Requirements

Minimum of 3 years of automotive technician experience.
Valid driver's license with an acceptable driving record.
Ability to diagnose and repair complex mechanical and electrical issues.
Strong understanding of computerized vehicle systems.
Ability to operate diagnostic scanners and specialty shop equipment.
Advanced diagnostic and troubleshooting skills.
Strong knowledge of GM vehicle systems and repair procedures.
Ability to efficiently manage multiple repair orders.
Excellent attention to detail.
Effective communication and teamwork skills.
Ability to work independently with minimal supervision.
Commitment to customer satisfaction and quality workmanship.
Ability to stand, bend, kneel, stoop, and regularly lift up to 50 pounds.
Ability to work in a shop environment with exposure to noise, chemicals, and varying temperatures.
Ability to operate vehicles with both automatic and manual transmissions.

Nice To Haves

Previous experience working in a General Motors dealership.
General Motors World Class Technician status.
GM EV (Electric Vehicle) Certification.
ASE Certifications.
High school diploma or GED.
Automotive technical school training.

Responsibilities

Perform diagnostics, maintenance, and repairs on General Motors vehicles.
Use GM diagnostic equipment and service information to identify and correct vehicle concerns.
Complete warranty, recall, and customer-pay repairs according to GM guidelines.
Perform engine, transmission, drivability, electrical, HVAC, steering, suspension, and brake repairs.
Conduct multi-point vehicle inspections and accurately document findings.
Communicate repair needs and recommendations to service advisors and management.
Complete repairs efficiently and meet quality standards on the first visit.
Maintain ASE and GM certifications as required.
Follow safety procedures and dealership policies.
Maintain a clean, organized, and safe work environment.
Document labor operations and repair orders properly.
Participate in manufacturer-required training and continuing education.
Meet or exceed productivity and efficiency goals, maintain low comeback percentages, and achieve customer satisfaction targets.
Complete required GM training and certification requirements and adhere to dealership, manufacturer, and safety standards.