General Mgr I, New York (Empire State Building)
About The Position
At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future. Job Summary The General Manager is most directly responsible and accountable for all aspects of managing our store and upholding the high standards of the Company and its reputation. The General Manager ensures that the store operates in a way that delivers excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees. The General Manager is the leader of store managers, supervisors, and retail associates who fluctuate between 85-100 employees and swell during the peak summer months with overseas students employed seasonally on cultural work visas.
Requirements
- High school diploma or GED required
- 3+years of related experience in the restaurant or retail field at a managerial level
Nice To Haves
- Associate or higher degree preferred, especially with culinary or managerial emphasis
- Prior experience at a high-volume, casual dining establishment in a general manager or regional manager role preferred
Responsibilities
- Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
- Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
- Works closely with store personnel, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll
- Actively operates with excellence, maximizing sales driving opportunities and actively planning to increase effectiveness within the store
- Establishes and effectively prioritizes daily store activities
- Upholds the values of exemplary customer service by modeling behavior and leadership
- Monitors sales and labor cost issues on a daily basis with a goal to maximize profitability without sacrificing customer service
- Responds in a timely manner to all escalated customer service issues
- Maintains high standards of cleanliness, food/product safety, and branding requirements
- Properly uses POS system in all its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
- Works in tandem with regional manager to establish store plans that are attainable and growth-oriented
- Works in conjunction with regional manager and finance department to establish profit and loss for the store
- Maintains inventory levels at optimum efficiency through order placement via vendors and appropriate corporate personnel
- Performs payroll, scheduling, interviewing, selection, in-service training, and separation management in conjunction with the human resources and payroll departments
- Develops store personnel, especially the management team, using coaching, mentoring, and empowerment practices
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
