operations lead, Main Bar - Empire State Building, Store# 57845, New York

Starbucks Coffee Company•New York, NY

8h•$25 - $28•Onsite

About The Position

Partners at our Starbucks Reserve® main bar play a crucial role in creating a premium coffee and food experience that harmoniously mixes our Starbucks Reserve®, Starbucks Reserve® Kitchen and core offerings. Upon welcoming customers, they set the tone with an inviting demeanor, guiding patrons through the unique atmosphere adorned with distinctive décor and an open layout that showcases exclusive merchandise and different brewing methods. Partners engage with customers by offering personalized recommendations based on individual preferences. Ultimately, the partners at the main bar elevate the experience, ensuring that each customer leaves with a deeper appreciation for coffee and its rich complexities. This fast-paced environment encourages partners to develop their passion for service and ability to work with a diverse team. This position contributes to Starbucks success of the Starbucks Reserve® brand by assisting the operations managers, associate managers, and/or specialists in executing store operations and functions during scheduled shifts. Operations leads are committed to operational excellence through the delivery of high-quality products and service, working cohesively with the greater team to ensure delivery of the Starbucks Reserve® Experience. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Requirements

Customer service experience in retail and/or restaurant environment
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Ability to carry 35lb on a consistent basis
Identify, train, and model adherence to health and safety standards at all times

Nice To Haves

High attention to detail, strong work ethic, ability to multitask and prioritize
Additional languages beneficial
Meet store operating policies and standards
Effective oral and written communication skills
Ability to lead the work of other
Ability to learn quickly
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships

Responsibilities

Act with integrity, honesty, and knowledge that promotes the culture, values, and mission of Starbucks.
Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example.
Anticipate customer and store needs by constantly evaluating the environment and customer for cues. Communicate information to the manager so that the appropriate response can be made to create the Starbucks Reserve® experience during each shift.
Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provide feedback to the operations manager.
Contribute to a positive environment.
Deliver legendary service to each customer.
Develop a positive and professional working relationship with each partner.
Execute operational assignments during scheduled shifts. Leverage functional systems consistently to support delivery of the Starbucks Reserve® experience.
Follow Starbucks Reserve® operational policies and procedures, including those for cash handling, health, safety, and security.
Manage service of alcohol according to all state and federal laws and regulations, as well as company and brand policies and standards.
Maintain regular and consistent attendance and punctuality.
Engage in storytelling and communication of the Starbucks Reserve® Kitchen brand, food, and culture.

Benefits

medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period
sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location)
additional pay if working on one of eight observed holidays
401(k)-retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities
backup care
DACA reimbursement