General Merchandise Manager

Albertsons•Dallas, TX

About The Position

The GM Manager (General Merchandise Manager) is responsible for leading all General Merchandise departments to achieve sales, inventory, merchandising, and customer service goals. This role ensures strong operational execution, inventory accuracy, visual standards, and associate development while supporting overall store performance and compliance with company policies.

Requirements

Leadership experience
Experience in retail operations
Inventory management skills
Merchandising skills
Customer service skills
Ability to train and develop associates
Ability to manage labor costs
Accountability for performance, productivity, and policy compliance
Experience with planograms, promotions, pricing, and signage
Ability to maintain sales floor conditions
Experience with resets, displays, and promotional programs
Skills in minimizing shrink, damages, and markdowns
Ability to monitor and improve key performance indicators
Experience in controlling supplies, expenses, and operational costs
Ability to identify sales and profit improvement opportunities
Ability to ensure departments are customer-ready
Ability to address customer concerns
Knowledge of company policies, safety standards, and regulatory requirements
Collaboration skills

Responsibilities

Lead, train, coach, and develop GM associates to meet performance, productivity, and service standards.
Schedule labor effectively to support merchandising execution and peak business needs while controlling labor costs.
Hold associates accountable for attendance, safety, productivity, and policy compliance.
Support hiring, onboarding, training, and performance management for GM team members.
Oversee daily GM operations including ordering, receiving, stocking, zoning, and backroom organization.
Ensure accurate execution of planograms, promotions, pricing, signage, and seasonal transitions.
Maintain clean, organized, and well‑merchandised sales floor conditions.
Ensure timely execution of resets, displays, and promotional programs.
Manage inventory levels to support sales while minimizing shrink, damages, and markdowns.
Monitor department sales, margin, shrink, and key performance indicators; implement action plans to improve results.
Control supplies, expenses, and operational costs to meet financial goals.
Identify opportunities to drive incremental sales and improve profit performance.
Ensure departments are customer‑ready, in stock, and visually appealing.
Address customer concerns promptly and professionally to ensure resolution and satisfaction.
Model excellent customer service and reinforce service expectations with associates.
Ensure adherence to company policies, safety standards, and regulatory requirements.
Partner with Asset Protection to reduce shrink and protect assets.
Collaborate with Store Leadership and other department managers to support storewide initiatives and goals.