General Merchandise Manager - WA

Yoke's Fresh Markets•Spokane Area, WA

8d•Onsite

About The Position

To provide guidance and empowerment to GM associates, and model how to actively engage guests, ensuring they receive unparalleled hospitality and professional service. Shared Expectations for all roles within our company include, but are not limited to the following: Creating a welcoming atmosphere for everyone. Embracing Yoke’s Core Values and Mission Statement as an integral part of your contribution to our team. Promoting Yoke’s sales and company growth by patronizing Yoke’s stores and representing our company in the community with a positive message. Participating enthusiastically with genuine care for our shared success, always remembering we are the owners of Yoke’s.

Requirements

High School diploma or GED; or a minimum of two years related retail experience and/or training; or equivalent combination of education and experience.
Reads, analyzes, and interprets general business documents.
Writes reports and business correspondences.
Communicates effectively and pleasantly with all guests, vendors, and associates, under all circumstances.
Performs mathematical skills in order to manage a profitable GM operation including concepts such as fractions, percentages, ratios, and proportions to practical situations.
Performs mathematical skills using units of American money and weight measurement, volume.
Applies common sense understanding to carry out simple instructions in written or oral form.
Solves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists.
Interpret a variety of instructions furnished in written or oral form.
Meets the state minimum requirement to work with equipment (baler, trash compactor).
Valid Driver's License or State I.D. Card
Associate must continuously lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Yoke’s Provided Training Active Shooter GM/Natural Skills Training levels One, Two, and Three Harassment Training HIPAA Training Late Night Retail Safety Training Shoplift Prevention Yoke’s Safety Orientation Training / Active Shooter Yoke’s Guest Service Training & Commitment (Optional: Hepatitis A vaccination provided by Yoke’s Pharmacy)

Responsibilities

Reporting for assigned shifts on time, and on regular basis, capable of communicating clearly and demonstrating suitable physical abilities to safety perform assigned tasks and duties, prepared to provide excellent service and leadership.
Promoting sales through active discussions with guests, offering product recommendations, and discussing current promotions and service information. (Examples may include: ordering products special requests, assisting guests locate any products throughout the store, offering special deals on case orders when requested, and chatting about Yoke’s signature items, fresh board and sweet deal suggestions, or providing information about products).
Performing managerial duties including but not limited to the following: inventory, sales, and other bookwork required to monitor financial performance, ensuring the overall operations and profitability of the GM Department
Merchandising existing products and new products by using size, shape and color to compliment an area or item to help promote increased sales.
Directing, coordinating, and participating in throwing freight, facing product, hanging tags, merchandising with other departments, pricing, greeting guests, changing ad items, reading UPC’s, paying bills, building displays, ordering and setting seasonal items, and taking inventory.
Providing in-service training to all new personnel as assigned and ensuring they learn exceptional guest service, special features and services offered by the GM Department, and the proper and safe operations (at minimum) of the following equipment: com-line, telephone, baler, trash compactor, box cutter, FM unit, EOS (ordering machine) pallet jack, six wheelers, and any other equipment used in or by the GM Department.
Empowering associates to use “This One’s On Us” cards to “Make Our Guests Crazy About Us!” Finding a way to make our guests happy.
Ensuring all work performed in the department is completed in accordance with all local, state, federal and company rules, regulations, and policies regarding workplace safety, sanitation/housekeeping standards, and guest services.
Participating actively in the GM Department’s accident reduction plan including: monitoring displays for trip hazards or instability, observing safe lifting techniques, and recognizing safety features of all machinery, store evacuation plan, and robbery policy.
Supervising, coordinating, and evaluating the activities of associates in the GM Department by performing all duties personally, or through secondary personnel.
Performing supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing, training, planning, assigning, and directing work; appraising performance in a timely manner; rewarding, disciplining, addressing complaints, and resolving problems.
Possessing and displaying excellent leadership and communication skills in handling associate matters.
Implementing and enforcing company policies.

Benefits

Employee Stock Ownership Plan (ESOP) – 100% Company paid
DailyPay – Employee’s option to work and get paid today
401K – Company matching up to 4% (if elected)
Medical, Dental, Vision, Life Insurance (no deductible medical option)
Company paid Life Insurance for full time (30 hours)
Voluntary Insurance Products
Health Savings Account (HSA)
Paid holidays
Vacation Time
Bereavement
Jury Duty pay
Bonus Eligible
Paid Sick & Safe Leave – Employees earn 1-hour sick leave for every 40 hours worked
Paid Family & Medical Leave
Employee Assistance Program (EAP)