General Merchandise Manager

Harp's Food Stores • Coweta, OK

4d • Onsite

About The Position

The General Merchandise Manager is responsible for delivering exceptional customer service by providing a positive first impression, understanding customer needs, offering effective solutions, adding value, and ensuring customer satisfaction that fosters loyalty. This role involves managing all aspects of the general merchandise department, including operations, staffing, inventory, merchandising, and financial goals. The manager is expected to be adaptable, a strong coach and mentor, skilled in conflict resolution and problem-solving, and committed to safety and quality. The position requires building positive relationships, demonstrating conscientiousness, integrity, professionalism, and a drive to take initiative. The ultimate goal is to support the company's mission by exceeding customer expectations and fostering a positive work environment.

Requirements

• High school diploma or G.E.D. equivalent.
• Ability to work a flexible schedule including evenings, weekends, and holidays as needed.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to manage effectively in a fast-paced environment.
• Moves, lifts, carries, and places merchandise and supplies weighing less than or equal to 60 pounds without assistance.
• Frequently reaches overhead and below the knees, including pushing, pulling, bending, stooping, crouching, and twisting with or without bearing weight.
• Squatting, kneeling, and climbing may be required occasionally.
• Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping, and turning.
• Stands and/or walks frequently throughout shift.
• Visually locates merchandise and other objects, as well as verifies information, often in small print.
• May be exposed to all weather conditions (hot, cold, rain, snow, ice, and wind) as well as, inside work with variations in heat, cold, dust, and humidity.
• May be exposed to cleaning solvents or other chemicals.
• May be exposed to latex, eggs, nuts, soy, and wheat.

Nice To Haves

• Previous experience in general merchandise preferred.

Responsibilities

• Manage general merchandise department operations, including department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, financial goals and objectives, department cleanliness, and safe use of equipment and tools.
• Manage replenishment and inventory processes, including ordering, replenishment, receiving, invoicing and accounting, back stock, reclamation and returns, damages and reworks, and supply use and inventory preparation.
• Manage merchandising and sales floor standards, including proper stocking, rotation, signing, setting and maintaining displays, sampling, and overall department procedures.
• Demonstrate adaptability by adjusting readily to different conditions, showing flexibility, and remaining comfortable with change and transition.
• Coach and mentor team members by bringing out the best in people, recognizing and unleashing their full potential through resources, coaching, experiences, and support, and providing opportunities to take risks and learn from mistakes.
• Facilitate the resolution of conflict between others by understanding viewpoints, balancing competing priorities, and gaining agreement.
• Solve problems by clearly defining issues, using critical thinking skills and logic to obtain answers in a conscious and organized manner.
• Consistently produce and emphasize the need to produce high-quality products and services while being aware of issues and following procedures that affect personal safety and the safety of others.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED