General Manager

Agile Retail•Arlington, MA

5h•Onsite

About The Position

ACE was built by collectors, for collectors. We're opening our first permanent US location in Dallas and looking for a General Manager to own the operation from day one. This is broader than a traditional retail management role. You'll lead the Dallas site end-to-end - bringing together customer experience, people leadership, card submission and operational excellence, while managing three Field Sales Managers responsible for building ACE relationships with independent card stores across the surrounding market. You'll have genuine ownership of the business locally, with the opportunity to build the team, shape the culture and help establish how ACE grows in the US.

Requirements

2+ years of management or leadership experience within retail, service, hospitality or another customer-led environment
Proven experience leading, coaching and developing high-performing teams
Experience managing multiple functions or areas of responsibility
Strong commercial judgment and confidence owning business performance
Experience driving sales, partnerships or local business growth
Strong operational discipline and attention to detail
Experience with scheduling, recruitment and performance management
Excellent communication and relationship-building skills
Comfortable working autonomously and making decisions in a growing business
High levels of ownership, integrity and accountability
Ability to work a flexible schedule based on business needs, including evenings, weekends and events

Nice To Haves

Deep grading expertise is not required - we'll train the technical knowledge.
Genuine curiosity and credibility within the category.
Experience or interest in trading cards, collectibles, sports or the wider hobby would be a strong advantage.
Excited to learn the product, understand the collector and become an authentic ambassador for ACE.

Responsibilities

Overall performance and day-to-day leadership of the Dallas location
An exceptional experience for collectors and customers
Leadership, coaching and development of the onsite team
Direct leadership of three Field Sales Managers
Development of relationships with independent card stores across the Dallas market
Local sales performance, partnerships and commercial growth
Card submission, handling, security and chain-of-custody standards
Operational accuracy, efficiency and compliance
Workforce scheduling and labor management
Recruitment, onboarding, performance management and team development
Opening, closing and overall site standards
Delivery of ACE brand and service standards across every part of the operation