General Manager

Wawa•Scottsburg, IN

13d

About The Position

The General Manager is the store’s ultimate leader, responsible for setting its vision, driving results, and inspiring the team. The role owns daily operations, store profitability, team development, and customer satisfaction, while guiding the team to meet performance goals and deliver a positive experience for customers and Associates. The General Manager oversees store operations, financial performance, safety, compliance, merchandising, inventory, staffing, and customer service. The role also champions company initiatives, develops talent, and maintains appropriate staffing coverage in a 24/7 store environment.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Proven leadership experience in fast-paced retail, food service, or fuel environments.
Ability to coach, develop, and inspire career growth in individuals.
Excellent communication, customer service, and relationship-building skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities independently.
Problem-solving, critical-thinking, and decision-making skills.
Solid understanding of store financials and their impact on business performance.
Ability to recognize trends proactively and drive change to achieve optimal business results.

Responsibilities

Oversee daily store operations, ensuring safety, service, efficiency, and compliance with audits, policies, and regulations.
Meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
Analyze trends, control costs, reduce waste, and manage cash procedures to support profitability.
Collaborate with peers to develop action plans that improve results.
Execute policies, drive compliance, manage safety programs, and implement continuous improvement initiatives.
Champion company initiatives, explain the reasons behind changes, and support successful implementation and adoption of programs and processes.
Create an inclusive, collaborative team culture focused on achievement, motivation, and customer service.
Hire, train, coach, and develop a high-performing team through performance management and ongoing feedback.
Support leadership development and talent management through training and onboarding.
Maintain appropriate store coverage through strategic scheduling and resource allocation in a 24/7 environment.
Respond to customer feedback, resolve issues, and create plans to exceed customer expectations.