Buckeye Lake KOA: General Manager

Team Outsider•Buckeye Lake, OH

8d•Onsite

About The Position

This is an exciting opportunity for a hospitality-driven leader who thrives in building teams, elevating guest experiences, and leading through growth and change. Buckeye Lake is a high-potential campground with strong momentum, a loyal seasonal guest base, and significant opportunity ahead. This General Manager will inherit a property with strong monthly demand, an active waitlist, and the chance to help shape the future of the campground for years to come. We are looking for a leader who can balance hospitality, operational execution, team development, and business ownership while creating an environment where guests and team members genuinely love being. This role is ideal for someone who: Loves building culture and leading teams, Enjoys creating memorable guest experiences and activities, Is energized by operational ownership and problem-solving, Can navigate ambiguity and challenges with resilience, Wants to make a meaningful impact at a growing property. Our General Managers live onsite and are supported by Campground Operations Coaches and Home Office partners across Operations, Marketing, People, and Numbers. Team Outsider provides onsite housing or an RV hookup, based on availability. This property offers on-site housing with 3 bedrooms.

Requirements

Have a passion for hospitality, the outdoors, and community
Demonstrate integrity, accountability, professionalism, and resilience
Have leadership experience with transferable operational skills
Are comfortable owning operational and financial performance
Can confidently lead and motivate small-to-mid-sized teams
Thrive in fast-paced environments with competing priorities
Are highly resourceful and solutions-oriented
Communicate clearly and effectively with guests, team members, and leaders
Are comfortable living and working onsite in a campground environment

Nice To Haves

Campground, hospitality, lodging, restaurant, retail, facilities, military, or multi-unit leadership experience is strongly preferred.
Needs highly polished or problem-free environments to stay motivated
Struggles with ambiguity or operational challenges
Prefers highly structured environments with constant direction
Is uncomfortable living and working in a small-town campground community
Does not enjoy hands-on leadership and operational ownership

Responsibilities

Lead all campground operations while ensuring a safe, clean, fun, and family-oriented environment
Own and actively manage the property P&L, balancing guest experience and profitability
Execute campground operations in alignment with Team Outsider standards and the property vision
Oversee repairs, maintenance, CapEx projects, and operational improvements
Identify and proactively address operational risks and property challenges
Ensure compliance with company standards, reporting requirements, and operational processes
Review daily, weekly, and monthly operational and financial reports to drive decision-making
Deliver a 5-Star guest experience through hospitality, responsiveness, and attention to detail
Lead a high-energy activity and events program that creates memorable guest experiences throughout the season
Ensure consistent execution of hospitality standards, phone scripts, and guest recovery practices
Build a culture focused on generating strong Google Reviews and guest loyalty
Create an atmosphere where guests return year after year
Recruit, hire, train, coach, and develop on-site team members
Build a positive, accountable, and fun team culture aligned with Team Outsider values
Set clear expectations and hold high performance standards
Lead daily standups, one-on-ones, and team communication rhythms
Provide ongoing coaching and development that improves team engagement and performance
Oversee staffing and scheduling to maximize productivity and guest experience
Maximize occupancy, registration revenue, retail sales, and ancillary revenue opportunities
Partner with Marketing and Operations to drive business growth and guest engagement
Build relationships within the local community, including businesses, vendors, and organizations
Bring ideas and recommendations that improve operations, guest experience, and property performance