General Manager |The Rogers Centre - Toronto Blue Jays

ASM Global•Toronto, ON

3d•Onsite

About The Position

The General Manager serves as the senior on-site leader responsible for overseeing the Stadium Operations. Reporting to the on-site Vice President of Operations who serves as the primary liaison with the client. The General Manager operates with a high degree of autonomy, making day-to-day operational decisions to drive performance and ensure service excellence. This role provides strategic and operational leadership to the component management team, ensures alignment with client objectives, meets financial and operational targets, and delivers the highest level of guest experience.

Requirements

Bachelor’s degree level education required in an area of Food Service, Hospitality, Facilities, or Business Management or equivalent experience.
A minimum of five years’ experience in a contracted food and/or professional service environment, preferably in a convention center, stadium, hotel, or restaurant.
A minimum of five years previous experience in creating and managing a department budget; creating and managing product sales, and implementing operational programs and initiatives
A minimum of three years previous experience in leading managers
A minimum of two years of previous experience in financial controls and analysis.
Working knowledge of inventory control systems, i.e., Yellowdog, and managing costs
Demonstrated understanding and working knowledge of culinary arts and running a culinary operation.
A minimum of one year of labor relations and negotiations experience

Nice To Haves

Certification or licensure in food handling, food safety, and alcohol service desired; required within 90 days of employment
HACCP Human Resource Training

Responsibilities

Supporting strong client relationships by consistently delivering high-quality service and customer satisfaction.
Identifying client needs, monitoring operational progress, and promoting new Legends Hospitality programs in collaboration with the VPO.
Conducting internal audits and leading process improvements to enhance financial performance and operational efficiency.
Ensuring compliance with Legends Hospitality standards, government regulations, and accrediting agency requirements regarding food safety, sanitation, and documentation.
Overseeing procurement, receiving, storage, and preparation of food and related products.
Ensuring appropriate inventory control, equipment maintenance, and hygiene practices.
Evaluating food quality based on taste, temperature, presentation, and portioning.
Investigating and resolving customer complaints promptly and effectively.
Implementing safeguards to protect company and client assets.
Monitoring risk and proactively seeking guidance on legal, financial, or security concerns when necessary.
Monitoring financial performance and working to meet or exceed both internal and client expectations.
Identifying and explaining variances, while implementing strategies to improve productivity and profitability.
Gathering and analyzing customer feedback through surveys and other tools to guide service enhancements.
Participating in client and leadership meetings as required, ensuring transparency and accountability through consistent updates to the VPO.
Reviewing and negotiating vendor and business contracts, escalating key decisions to VPO as needed.
Managing labor relations in compliance with applicable labor agreements, proactively addressing issues and participating in negotiations where appropriate
Promoting positive community and civic engagement, serving as a local ambassador for Legends Hospitality.
Ensuring operational adherence to Legends Hospitality policies and all applicable laws and regulatory requirements
Promoting good employee relations, manager development and succession planning.
Ensuring consistent training of all Legends staff.
Ensuring smooth, efficient, and professional office operation.