General Manager

Community Choice Financial Family of Brands•Kennett, MO

1d•Onsite

About The Position

The General Manager leads the daily operations and overall performance of a Titlemax store in Kennett, Missouri. The role manages and develops the store team, drives revenue and customer loyalty, and ensures compliance with company standards and applicable laws. General Managers evaluate loan and pawn applications and transactions, assess risk within established limits, oversee cash and inventory controls, and maintain store security and appearance. The position requires regular in-person attendance, including weekends, and at least 40 hours per week. The company provides paid on-the-job training, professional development resources, cross-brand training, and performance-based career advancement. The position pays $24.00 per hour and is eligible for performance bonuses. The company describes its workplace as customer-focused and fast-paced, with hands-on coaching and development programs.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, Point of Sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
At least 18 years of age (19 in Alabama).
Pass a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving or transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required for certain locations.

Responsibilities

Manage overall store performance to meet or exceed company performance standards.
Coach, lead, and develop team members in company systems and standards, account management, collections, job duties, and performance reporting.
Lead local marketing and business-to-business partnerships, obtain referrals, and host or participate in community and in-store events.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Oversee office security, cash management, and loss prevention, including documenting cash variances and managing the vault, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules based on budget, workloads, and store needs, and ensure adequate staffing.
Handle complex customer situations with integrity and professionalism.
Maintain the store's internal and external appearance, arrange maintenance services, oversee the planogram, and ensure seasonal and promotional materials are displayed properly.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment and complete additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, and at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Learning management system with e-learning modules for professional and personal development.
Cross-brand training and performance-based career advancement.
Educational reimbursement program.
Medical insurance choices that include telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace offering discounts at nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.