General Manager

Goldfish Swim School•Edmond, OK

5d•Onsite

About The Position

The General Manager oversees the quality and success of Goldfish Swim School’s daily operations, including staffing, pool operations, cash management, customer service, retail and vending, private parties, and employee activities. The role is responsible for achieving financial targets outlined in the annual budget by motivating, leading, and supervising an engaged team. The General Manager directs operations in accordance with company procedures, manages recruitment and training, and supports a staff of 30–60 employees. The role also oversees sales, enrollment, revenue, budgets, expenses, payroll, safety procedures, pool operations, class scheduling, and customer service. This position is onsite at the Staten Island location and requires weekend and weeknight availability.

Requirements

Strong organizational skills and the ability to manage multiple situations at once.
Ability to motivate, lead, and manage employees and sales staff.
Ability to achieve sales, enrollment, revenue, and financial budget goals.
Understanding of budgets and income statements.
Ability to control expenses and purchasing and keep expenses at or below budget.
Ability to explain revenue, sales, and expense variances against budget.
Ability to gain competence with scheduling software for bookings, class scheduling, reporting, and administrative functions.
Must be comfortable working onsite at the Staten Island location.
Must be available to work weekends and weeknights.

Responsibilities

Direct and control daily operations to ensure the school follows Goldfish Swim School standard operating procedures.
Communicate and implement company policies and procedures.
Recruit, hire, train, schedule, and manage staff, supporting high productivity, strong performance, and employee satisfaction.
Oversee, support, direct, and develop a staff of 30–60 employees.
Hold weekly meetings with the management team and serve as a role model for employees.
Organize and oversee employee activities intended to improve employee satisfaction.
Lead and manage the sales team to achieve sales, enrollment, and revenue goals.
Ensure front-desk sales staff are knowledgeable about the swim lesson offering.
Manage budgets, income statements, expenses, purchasing, payroll, and financial performance; explain variances against budget.
Direct retail and vending operations to maintain an appropriate product mix and pricing.
Oversee implementation of the Emergency Action Plan and facility safety procedures, and train staff on the plan.
Maintain relevant certifications and professional knowledge in aquatics and management.
Develop knowledge of pool operations to help maintain a safe and sanitary swim environment.
Train and oversee staff to ensure operating procedures are followed.
Address personnel problems by following company procedures and documentation requirements.
Work with Deck Supervisors on class scheduling, student progress, customer service, employee performance, and training.
Use scheduling software for bookings, class scheduling, reporting, and administrative functions.
Promote a professional, welcoming atmosphere and quality service for families.
Monitor customer-service measurement standards, membership retention, financial goals, and timely completion of assigned tasks and projects.
Follow policies and procedures in the employee handbook.