General Manager

Scenthound•Centennial, CO

About The Position

The Scenter Manager is a hands-on leadership position responsible for day-to-day Scenter operations, sales, customer service, and team development. The role emphasizes performance against key metrics, including dog visits, average ticket price, and rebook ratio. The manager promotes dog health and wellness, maintains safety and quality standards, and creates a collaborative environment aligned with Scenthound values.

Requirements

Management experience.
Customer service experience, such as in retail or restaurants.
Reliable transportation.
Experience working with or handling dogs.
Effective communication with team members and dog parents.
Leadership, coaching, and mentorship abilities.
Problem-solving skills.
Attention to detail.
Time-management skills and ability to create an efficient schedule.
Computer and technology proficiency.
Accountability and ability to hold oneself and others to high service standards.

Responsibilities

Drive membership sales through health and wellness education.
Maintain a knowledgeable team that prioritizes dog wellness and safety.
Provide leadership, guidance, and mentorship to Scenter employees.
Develop employees through leadership, training, and performance reviews.
Uphold quality standards through hands-on participation, employee audits, and training.
Communicate information from upper management to the team promptly and accurately.
Identify when and where help is needed and assist to keep the Scenter on schedule.
Create an environment conducive to teamwork, open communication, and Scenthound values.
Manage client expectations and resolve customer concerns.
Ensure the safety of dogs and team members at all times.
Follow Scenthound sanitary and cleaning practices.
Manage day-to-day operations with attention to key performance indicators, including dog visits, average ticket price, and rebook ratio.
Recruit and hire employees and create an effective team.
Create efficient schedules.