General Manager
About The Position
The General Manager oversees all operational aspects of the hospitality establishment, ensuring exceptional service delivery and financial performance. The role drives sales growth, manages costs, and maintains high standards in food and beverage offerings. The General Manager leads and develops a diverse team, fostering a positive work environment that promotes efficiency and employee engagement. The position is responsible for strategic planning and execution to meet corporate sales targets and optimize profitability, while ensuring smooth business operations and an outstanding guest experience aligned with the company’s brand and values.
Requirements
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- At least 5 years of experience in a managerial role within the hospitality industry.
- Proven track record in managing P&L and controlling operational costs effectively.
- Strong experience in people management and leading diverse teams.
- Demonstrated success in project sales and corporate sales within a hospitality environment.
Nice To Haves
- Master’s degree in Business Administration or Hospitality Management.
- Experience with advanced financial management software and CRM systems.
- Certification in hospitality management or related professional credentials.
- Experience working in multi-unit or large-scale hospitality operations.
- Familiarity with current trends in food and beverage service and customer experience innovation.
Responsibilities
- Lead and manage daily operations across food and beverage, sales, and guest services to ensure seamless service delivery.
- Develop and implement sales strategies focused on project and corporate sales to achieve revenue targets.
- Monitor and control food costs, labor expenses, and other operational costs to maximize profitability.
- Prepare and manage budgets, analyze financial reports, and oversee P&L statements to ensure financial goals are met.
- Recruit, train, and mentor staff to build a high-performing team and maintain a positive workplace culture.
- Collaborate with marketing and sales teams to promote the establishment and expand market presence.
- Ensure compliance with health, safety, and hospitality industry regulations and standards.
- Address guest feedback and resolve issues promptly to maintain high customer satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
