General Manager - Tempo by Hilton New York Times Square

Waldorf Astoria Kuwait • New York, NY

12h • $330,000 - $340,000 • Onsite

About The Position

We are seeking an accomplished General Manager to lead Tempo New York Times Square. This is an opportunity for a dynamic hospitality leader to drive operational excellence, financial performance, guest satisfaction, and team engagement at one of New York City’s most prominent destinations. The General Manager will set the vision and culture for the property, develop and inspire a high-performing team, and deliver a consistent exceptional guest experience. This leader will partner closely with ownership and brand leadership to maximize the hotel’s performance and position Tempo as a leading lifestyle hotel in the New York market. This is an opportunity to make a significant impact, leading people, driving results, and shaping the future of Tempo New York Times Square. Tempo by Hilton New York Times Square is a modern lifestyle hotel located in the heart of Manhattan, steps from Times Square, Broadway, and some of New York City’s most iconic attractions. The property combines contemporary design, thoughtful amenities, and a wellness-focused guest experience with the energy of one of the world’s most dynamic neighborhoods. With a strong emphasis on well-being, connection, and elevated hospitality, Tempo New York Times Square offers an exciting platform for a leader looking to make an impact in a high-profile, fast-paced urban market.

Requirements

• Minimum of 3 years’ General Manager experience managing a property with minimum $50 million revenue and 400+ rooms.
• Experience managing owner relations and fostering positive partnerships.
• Strong financial acumen, with the ability to manage budgets and drive profitability.
• Demonstrated ability to build and grow market share, contributing to success in competitive markets.
• Proven track record of ramping up hotels to stabilization, with strategic focus on sustained growth and operational excellence.
• Adept at identifying opportunities for business expansion and driving long-term profitability in the hospitality industry.
• Strong NYC union experience, given the labor environment and the importance of maintaining productive relationships while successfully operating in a unionized setting.
• Demonstrated ability to drive high team member engagement and build a strong culture, with a proven track record of developing talent, improving retention, and leading high-performing teams.

Nice To Haves

• Strong understanding and involvement in Revenue Management and Sales & Marketing decisions.
• Ability to work in a mixed-use development.
• Lifestyle brand experience.
• Hilton brand expertise.
• Local market experience.

Responsibilities

• Managing and optimizing hotel operations: You will lead the hotel with strategic oversight of all departments — ensuring alignment with Hilton brand standards. Through effective budgeting, forecasting, and service delivery, you’ll drive operational excellence and a seamless guest experience. By identifying inefficiencies and leveraging guest feedback, you’ll implement targeted improvements that enhance workflow, reduce waste, and elevate service. Your focus on continuous improvement, coaching, and innovation will strengthen team performance and consistently exceed guest expectations.
• Managing commercial financial performance: You’ll take full ownership of the property’s financial performance, including sales, revenue and finance that will lead to growth, cost control, and profitability. This means setting and achieving targets for key performance indicators like GOP and RevPAR, while maintaining strong financial discipline. You'll also collaborate closely with the hotel’s commercial team and lead budgeting, forecasting, and strategic planning processes to ensure sustained financial health and business agility.
• Communicating with key stakeholders: As the primary point of contact for hotel owners and Hilton’s corporate leadership, you will be responsible for maintaining alignment on business goals, operational strategies, and performance expectations. You will deliver regular updates, collaborate on long-term planning, and act as a trusted advisor, ensuring transparency and partnership at every level.
• Leading and developing on-property teams: You will cultivate a high-performing, people-first culture by recruiting top talent, championing diversity and inclusion, and supporting the professional development of every team member. Through performance management, coaching, and recognition programs, you'll inspire engagement, accountability, and continuous growth. Your leadership will empower teams to deliver outstanding service while growing their own careers at Hilton.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed