General Manager - Denver Area

Call Your Mother Deli•Denver, CO

1d•$70,000•Onsite

About The Position

At Call Your Mother (CYM), a neighborhood bagel shop and deli with locations in the DC area and Denver, CO, the company believes in great food, amazing service, and having fun. They are seeking a General Manager in Denver who will act as the CEO of their shop. This role involves overseeing kitchen operations, front-of-house service, team development and growth, and the overall profitability of the shop. The GM is expected to be guest-, food-, and team-focused, a quick thinker, skilled communicator, and motivator. They will lead by example, ensure accountability for performance and product output according to CYM's VIBES values, and be comfortable working at multiple locations in the Denver area.

Requirements

1-2 years of experience in a restaurant management role
Good understanding of P&L, COGS, decision making, process improvement, labor/scheduling, training & team development, food quality standards
ServeSafe Manager’s Food Safety Certification
Can coordinate multiple tasks such as food and labor costs while maintaining required standards of operation in daily shop activities
Are hospitality-oriented and hold a passion for the guest experience
Believe in a hands-on managing style and be willing to lead by example
Take initiative, you’re proactive and can think of the big picture
Have a high-energy, positive can-do attitude that thrives in a fast-paced environment
Treat others with kindness and respect
Are a team player and always willing to help others
Work calmly and effectively under pressure; seek to solve problems
Communicate clearly and efficiently, Proven coaching and leadership skills for a diverse staff
Can work flexible shifts and schedules, inclusive of weekends and holidays
Must have transportation to travel between multiple CYM locations in the Denver area

Responsibilities

Overseeing daily operations of your shop - from preparing the shop to open, executing service, to closing; all at the highest level
Proactively solving any problems that arise at the shop and taking initiative to keep the shop running at its best, most efficient capacity always
Manage and lead (if applicable), supervisors, and team members to ensure the best service is provided to our guests with CYM VIBES in mind
Work with supervisors to create a positive, efficient work environment for the whole team
Supporting Call Your Mother’s high operational standards by continuing to hold yourself and your team members to the provided checklists, recipe specs, and other standardized tools
Manage maintenance and upkeep of all equipment and the shop’s surroundings -- trash pickups, linens, deep cleaning, and/or storage organization
Continued focus on all ServeSafe food safety standards and commitment to shop safety
Oversee food and beverage management, including inventory, ordering, and budget with regard to food, beverage, and labor goals
Recruiting, hiring, training, and conducting a performance evaluation of team members
Scheduling so that each shift and position is covered to its best ability. If there is an issue (callouts, emergency), the manager is on-call to solve it in the best interest of the shop
Working in the shop 5 days a week, must be available to work weekends
Creating extraordinary moments for guests
Contributing to our business with your ideas and feedback
Supporting and lifting up our communities and neighborhoods
Mentoring and developing your staff
Being yourself and making genuine relationships with other team members and guests

Benefits

Starting salary: $70,000 and a 20% bonus opportunity
Exciting opportunities for growth and development
Health, dental, and vision insurance (for full-time staff averaging 30+ hours/week)
4% employer match 401k
Paid vacation
Paid parental leave
Employee Assistance Program
Free Call Your Mother staff meals
Free fitness and wellness classes
Free English/Spanish classes and DuoLingo reimbursement
Team building activities