General Manager

Community Choice Financial Family of Brands•McAllen, TX

16h•Onsite

About The Position

The General Manager at TitleMax in McAllen, Texas, leads daily store operations and is accountable for store performance, revenue growth, compliance, and customer service. The role involves coaching and developing team members, supporting business growth through local marketing and community engagement, processing loan and pawn transactions within established risk limits, and safeguarding cash, inventory, and store assets. The General Manager also supports hiring and retention, scheduling and staffing, customer issue resolution, store upkeep, and compliance reviews. This is an in-person, full-time position requiring at least 40 hours per week and regular attendance, including weekends. The hourly base pay is $19.25, and the role is eligible for performance bonuses. The company provides paid on-the-job training, development resources, career advancement opportunities, educational reimbursement, medical coverage options, retirement savings plans with a company match, insurance and voluntary benefits, employee assistance resources, retailer discounts, and paid time off.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
At least 18 years of age (19 in Alabama).
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed company performance standards.
Coach, lead, and develop team members in business growth, company systems and standards, account management, collections, job duties, and performance reporting.
Lead local marketing efforts, business-to-business partnerships, referral generation, and community and in-store events.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by corporate leadership or the District Manager.
Supervise office security, cash management, and loss prevention, including documenting cash discrepancies and overseeing vault, inventory, deposits, and expenses.
Conduct opening and closing procedures and train new staff in keyholder duties.
Participate in selecting, reviewing, hiring, and retaining employees.
Develop work schedules according to budget, workload, and store needs, and ensure appropriate staffing.
Handle complex customer situations with integrity and professionalism.
Maintain the store’s internal and external appearance, address basic facility needs, schedule maintenance, and oversee planograms and promotional displays.
Perform off-site duties when applicable, including vehicle appraisals, errands, and external marketing.
Work efficiently in a fast-paced, changing environment and manage multiple tasks to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and health spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program providing mental health resources and life coaching for employees and family members.
Discount Marketplace access to nationwide and local retailer discounts.
Paid time off starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.