General Manager

Wawa•Chesapeake, VA

14d•$75,000 - $90,000

About The Position

The General Manager is the store’s leader, responsible for setting its vision, driving results, and inspiring the team. The role owns daily operations, store profitability, team development, and customer satisfaction, with the goal of meeting performance objectives and creating a positive experience for customers and Associates. The General Manager oversees store operations in a 24/7 environment, ensuring safety, service, efficiency, and compliance. The role manages financial performance, merchandise and inventory plans, cost control, waste reduction, cash procedures, staffing coverage, and implementation of company initiatives. The General Manager also builds an inclusive team culture, hires and develops employees, supports leadership development, and responds to customer feedback and concerns. The projected salary range is $75,000–$90,000, commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives. Wawa offers benefits subject to the terms of its benefit plans. Wawa is an equal opportunity employer and provides reasonable accommodation for applicants upon request.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Proven leadership experience in fast-paced retail, food service, or fuel environments.
Ability to coach, develop, and inspire career growth in individuals.
Excellent communication, customer service, and relationship-building skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities independently.
Problem-solving, critical-thinking, and decision-making skills.
Solid understanding of store financials and their impact on business performance.
Ability to recognize trends proactively and drive change to achieve optimal business results.

Responsibilities

Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and regulations.
Meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
Analyze trends, control costs, reduce waste, and manage cash procedures to support profitability.
Collaborate with peers to develop action plans that improve results.
Drive store-wide safety, service, and operational excellence by executing policies, managing safety programs, ensuring compliance, and implementing continuous improvement initiatives.
Champion company initiatives, explain the reasons behind changes, and ensure programs and processes are successfully implemented and adopted.
Create an inclusive, collaborative team culture focused on achievement, motivation, and customer service.
Hire, train, coach, and develop a high-performing team through performance management and ongoing feedback.
Support leadership development through talent management processes, training, and onboarding.
Maintain appropriate staffing coverage in a 24/7 environment through strategic scheduling and resource allocation.
Respond to customer feedback, resolve issues, and develop plans to exceed customer expectations.