General Manager

HUNGRY Marketplace•Menlo Park, CA

6d•Onsite

About The Position

HUNGRY is revolutionizing workplace dining with an unwavering commitment to obsessive hospitality and flawless execution. Founded in 2016 by entrepreneurs Eman Pahlavani and Jeff Grass, HUNGRY connects corporate offices in over 30 cities across the United States and Canada with top-tier chefs and local restaurants to deliver extraordinary culinary experiences. From large-format catering and memorable events to individually packaged group meals, snacks, and pantry solutions, HUNGRY ensures every detail is thoughtfully handled to prioritize quality and convenience. Rooted in a mission of social responsibility, HUNGRY fosters local economic growth while embracing eco-friendly practices. The company goes even further, donating one meal for every two purchased, making a tangible impact on communities nationwide , as it has already donated over 3 million meals to date. This role serves as the face of HUNGRY onsite, ensuring seamless execution of food service operations while delivering an exceptional client and employee experience each day. The General Manager will act as a critical liaison between the client, HUNGRY Operations, Food Partners, and onsite Captains. This individual will proactively manage day-to-day operational needs, resolve issues in real time, uphold food safety standards, and ensure all service expectations are consistently exceeded. This role requires a hands-on leader who thrives in a fast-paced hospitality environment, communicates effectively across teams, and is passionate about operational excellence and customer experience.

Requirements

7+ years of experience in hospitality, food service operations, catering, corporate dining, or related operational leadership roles
Strong client-facing communication and relationship management skills
Experience managing onsite operations in a fast-paced, high-volume environment
Deep understanding of food safety standards, food handling procedures, allergen management, and incident response protocols
Ability to remain calm under pressure and effectively problem-solve in real time
Strong organizational skills with the ability to manage multiple priorities simultaneously
Proven ability to coach, lead, and motivate frontline operational teams
Collaborative mindset with experience working cross-functionally across operations, customer success, and vendor or partner teams
High attention to detail and commitment to operational excellence
Comfortable being onsite daily and actively involved in hands-on operational support

Nice To Haves

Food Safety Certification (ServSafe or equivalent) preferred
Hospitality-first mindset with a passion for delivering exceptional service experiences
Strong sense of ownership and accountability
Proactive communicator who anticipates issues before they arise
Flexible and adaptable in rapidly changing environments
Ability to build trust with both clients and internal teams quickly and effectively

Responsibilities

Oversee daily onsite food program operations at a large corporate campus
Serve as the primary onsite point of contact for client stakeholders, employees, and HUNGRY team members
Address and resolve operational issues, service concerns, and client feedback in real time with professionalism and urgency
Support and guide onsite HUNGRY Captains during food deliveries, setup, service, and breakdown
Ensure all onsite operations align with HUNGRY service standards and client expectations
Maintain strong knowledge of food safety practices, including proper food handling, allergen awareness, foreign object protocols, and foodborne illness response procedures
Escalate and coordinate resolution of food safety concerns and operational incidents appropriately with the Client Success Manager, Food Partner Manager, and Food Safety Manager
Partner closely with Operations Managers and Food Partner Managers to ensure flawless daily execution across all meal programs
Collaborate with the Client Success Manager to track and manage client feedback, complaints, and action items
Monitor overall operational throughput and ensure timely resolution of outstanding onsite issues
Coach, direct, and support onsite Captains to ensure high performance, professionalism, and consistency in service delivery
Identify opportunities for process improvement and operational efficiencies onsite
Build strong working relationships with client stakeholders and foster a positive onsite presence for the HUNGRY brand