General Manager

Sky Zone•Flint, MI

1d•Onsite

About The Position

The General Manager (GM) works under the guidance of the District Manager and is responsible for all park operations, including safety and cleanliness, membership sales and park revenue, and delivering an exceptional guest experience. The GM leads by example and through the team, fostering a positive work environment, communicating clear expectations, and upholding Sky Zone standards. The role oversees team members and customer service, revenue and expense management, and facility compliance and safety. The GM manages hiring, training, performance, and staffing; develops assistant managers, team leads, and front desk staff; drives revenue goals and manages expenses using P&L statements; and ensures attractions and equipment are safe and operational. The GM is accountable for overall park business results, including membership sales, birthdays and events, labor/payroll percentage, NPS, safety, compliance, and staffing. Compensation ranges from $72,000 to $82,000 base pay, with a bonus opportunity. The role is full-time and onsite. Applications are anticipated to close on November 15, 2026, but candidates may be considered on a rolling basis until the position is filled.

Requirements

Must be at least 18 years old.
High school diploma or equivalent education required.
At least 3 years of overall management experience in a high-customer-volume industry.
At least 2 years of sales experience.
Understanding of how to use P&L reports to set and manage business revenue goals.
Demonstrated experience meeting or exceeding company KPIs.
Basic proficiency with MS Office Suite, Teams, and point-of-sale systems.
Availability to work nights, weekends, and holidays as needed.
Results-driven, reliable, detail-oriented, and organized.
Ability to stand for long periods and lift a minimum of 20 pounds.
Ability to remain stationary and move around the park for extended periods to meet guest, park, and safety needs.
Ability to frequently communicate and interact with employees and customers in a busy, often loud indoor environment.

Nice To Haves

Associate or Bachelor’s degree preferred.
Membership sales experience preferred.

Responsibilities

Oversee daily park operations under the direction of the District Manager, including safety, cleanliness, and guest experience.
Serve as a hands-on leader and role model, supporting the team in any park position as needed.
Develop Assistant General Managers and Team Leads as people leaders, operations experts, and business leaders; oversee their training of park team members.
Build a positive park culture by recognizing accomplishments and learning what motivates team members.
Manage all phases of employment, including hiring, training, monitoring growth and progress, discipline, and termination as necessary.
Communicate consistently across departments and with the corporate team as a park liaison.
Engage with customers and resolve service issues through listening, discussion, resolution, follow-up, and documentation.
Manage park operations and expenses using Profit & Loss statements; oversee purchases, inventory, and park costs, and renegotiate terms when appropriate.
Drive park revenue goals for membership sales, birthday parties, and special events.
Work with the marketing team on park promotions and marketing strategies.
Train employees on how they contribute to revenue goals and develop Front Desk Agents in sales processes and strategies.
Ensure Front Desk staff, Party Hosts, and managers understand their key performance metrics.
Develop and cultivate positive relationships within the local community and execute new ideas.
Evaluate department efficiency and effectiveness and implement processes as appropriate.
Ensure team members are trained in safety precautions, responses, and reporting, and comply with company and OSHA safety requirements.
Check and monitor attractions and equipment daily for safety and operation; complete work orders, maintenance reports, and other documentation, and close attractions if necessary.
Adjust staffing levels to meet safety demands.
Complete inventory reports for facilities, parties, food and beverage, and vending.
Drive overall park business goals, including membership sales, birthdays and events, labor/payroll percentage, NPS, safety, compliance, and staffing.