General Manager

Laundry Capital Co. LLC•New York, NY

5d•Onsite

About The Position

Laundry Capital is seeking a General Manager to lead a laundromat location. The role is responsible for managing people, maintaining accountability, driving productivity, overseeing daily operations, and ensuring store profitability. General Managers are customer-facing leaders who help customers with everyday laundromat needs, process wash-dry-fold drop-off orders, and keep the store clean and presentable. Laundry Capital was founded in 1996 in New York and operates more than 70 laundromats across eight states under the Clean Rite Centers and Laundromax brands. Its stores feature large facilities, extensive washer and dryer capacity, folding tables, free parking, and staffed customer service. Managers typically work 45 hours per week, scheduled across four weekdays and one weekend day, usually Monday, Tuesday, Thursday, Friday, and Saturday. They may occasionally need to cover a different shift, including overnight hours, depending on business needs.

Requirements

At least 3 years of retail sales experience.
At least 2 years of experience leading a team.
Must be willing to submit to drug and alcohol screenings when requested.
Ability to stand for up to 8 or more hours at a time during a shift.
Ability to lift 35 pounds.
Ability to communicate professionally with customers and associates.
Ability to resolve customer issues and complaints in a timely manner.
Ability to train store associates in their assigned tasks.
Ability to work a flexible schedule, including occasional coverage of different shifts and overnight hours.

Responsibilities

Drive customer satisfaction, retention, and growth.
Participate in screening and selecting staff for the store.
Ensure employees follow training procedures and evaluations, and identify and develop high-performing talent.
Create a safe, positive, and fair work environment by ensuring employees follow company policies and procedures.
Develop employee schedules within budgeted payroll hours and ensure payroll is accurate and timely.
Use tools and logs to maintain customer-facing operational equipment.
Maintain store cleanliness and the availability and functionality of laundry carts, folding tables, televisions, and other ancillary items.
Enforce safe practices to prevent accidents and injuries in and around the store.
Manage emergency situations, including fires, floods, and severe weather.
Ensure security alarms and surveillance equipment are operational.
Maintain adequate inventory, conduct accurate counts, and ensure products are presented well.
Ensure logs are used to report equipment and building maintenance issues; audit preventive maintenance tasks such as lint-screen cleaning.
Escalate hot-water, heating, air-conditioning, and other equipment problems promptly; troubleshoot equipment and perform minor repairs.
Train employees in retail sales processing and upselling customers.
Keep associated costs low, including costs related to washer and dryer selection, detergent use, and card use.
Report information accurately and honestly, and promptly notify the District Manager of discrepancies.
Respond quickly to VTM and bill changer problems, including when off duty.
Participate in and execute promotional programs, ensuring coupons, forms, other information, and promotional logs are handled accurately.
Submit accurate and timely weekly retail sales and other information.
Execute initiatives to improve store financial performance and suggest ways to increase sales or reduce costs.
Assist customers with everyday laundromat needs, complete wash-dry-fold drop-off orders, and keep the store clean and presentable.