General Manager - Hollywood Park

Premier1 Auto Care•San Antonio, TX

12d•Onsite

About The Position

Premier1 Auto Care's Hollywood Park location (#281), located at 16308 San Pedro Ave, San Antonio, TX 78232, is a high-volume automotive service center seeking an experienced General Manager to lead daily operations. This role is responsible for driving shop performance, managing workflow across the bay, and building a motivated, high-performing team of Automotive Technicians and Service Advisors. The ideal candidate thrives in a fast-paced environment and has a proven track record of leading teams in high-volume automotive service settings.

Requirements

3+ years of experience in a General Manager, Shop Manager, or Store Manager role within automotive service, tire, or quick-lube retail
Proven experience managing high-volume shops (high daily car count, multiple bays, fast-paced environment)
Demonstrated success leading and motivating teams of Technicians and Service Advisors
Strong understanding of shop workflow management, bay scheduling, and labor optimization
Solid grasp of automotive service P&L management and KPI tracking
Excellent leadership, coaching, and conflict-resolution skills
Strong customer service orientation with the ability to de-escalate and resolve issues
Proficiency with shop management software (e.g., Tekmetric, Mitchell 1, or similar)
Valid driver's license with a clean driving record

Nice To Haves

ASE certification a plus, but not required for this role

Responsibilities

Partner with the company Recruiter to source and hire Automotive Technicians and Service Advisors; lead onboarding, training, and ongoing development once hired
Set clear performance expectations and coach team members to meet them
Foster a positive, accountable, and high-energy shop culture
Conduct regular one-on-ones, team meetings, and performance reviews
Resolve staff conflicts and performance issues promptly and fairly
Manage daily bay scheduling and technician workload to maximize throughput without sacrificing quality
Monitor car count, cycle times, and bay utilization; proactively address bottlenecks
Ensure proper triage and prioritization of vehicles during peak volume periods
Maintain shop readiness — equipment, parts availability, and staffing aligned to demand
Partner with Service Advisors to ensure smooth customer handoffs and accurate write-ups
Own store-level P&L, including revenue, labor, parts costs, and profitability targets
Track and report on KPIs: car count, average repair order (ARO), technician efficiency, advisor close rate, and customer satisfaction
Develop and execute action plans to hit sales and productivity goals
Manage inventory levels and vendor relationships
Ensure every customer interaction reflects Premier1's standards for honesty, transparency, and service quality
Handle escalated customer concerns and service issues
Support Service Advisors in delivering accurate estimates and clear communication
Enforce safety protocols and maintain a clean, organized, OSHA-compliant shop
Ensure compliance with company policies and local/state automotive regulations