General Manager

Alsco•Charlotte, NC

14d•Hybrid

About The Position

The General Manager directs, manages, and optimizes a branch production facility's overall operations and financial performance (P&L). This role reports to the Regional Manager and is responsible for leading multi-functional plant teams, ensuring high levels of service quality and customer satisfaction, and fostering employee development. The General Manager also sets policies and procedures to guide branch operations, analyzes operational metrics, supports continuous improvement, and ensures robust plant safety and security. Additionally, this role may lead labor relations negotiations and oversee the execution of assigned projects.

Requirements

Demonstrate exceptional skills in the areas of production, sales, service, preferably within the industrial laundry or linen supply industries.
5+ years of managerial experience.
Show excellent verbal and written communication skills in English, and superior organizational skills.
Possess a proven ability to lead, motivate and develop staff.
Exhibit a strong commitment to superior customer service and business growth
Display enthusiasm and exceptional interpersonal skills.
Have a valid driver's license and maintain a driving record free of chargeable accidents, speeding, safety or other violations.

Nice To Haves

Successful experience dealing with unions and labor relations preferred.
Bachelor's degree in management, engineering, finance or equivalent preferred.

Responsibilities

Directs, manages, and optimizes a plant facility's overall operations and financial performance (P&L).
Direct multi-functional plant teams including customer service, plant and equipment maintenance, production, quality assurance, and human resources.
Ensures high levels of service quality and customer satisfaction.
Responsible for employee development to fuel the branch's growth and profitability by assessing needs, providing growth opportunities, setting clear goals, encouraging continuous learning, supporting career advancement, and fostering a team-oriented environment.
Ensures that all required administrative functions are performed in accordance with policy and in a timely manner.
Sets policies and procedures that guide branch operations' productivity, quality, and cost efficiency.
Collects operational metrics to analyze productivity and set performance targets to meet revenue and cost goals.
Supports the development and deployment of processing practices focused on quality and continuous improvement.
Ensures robust plant safety and security, auditing, and training procedures are implemented to meet OSHA and other required regulations.
May lead labor relations negotiations and engage with union leadership involving branch operations.
Ensures the execution of various projects assigned by upper management.
Other job duties as assigned.