General Manager
About The Position
CRDN of Atlanta East & NE Georgia is hiring a General Manager to lead its established, profitable restoration operation in Marietta, Georgia. The current General Manager is retiring at the end of the year. The role leads the full Marietta team, including production, office staff, and the marketing representative, and reports directly to owner and CEO Keith Martin. The position combines day-to-day operational leadership, people management, financial and program administration, and relationship management across the restoration business. The office is based in Marietta, with regional travel within a 120-mile radius of Atlanta as needed. Atlanta-area candidates are strongly preferred; relocation assistance is not available. CRDN is a North American network of contents restoration specialists serving the United States, Canada, and the United Kingdom. Since 2001, it has restored belongings damaged by fire, smoke, water, soot, and mold. CRDN of Atlanta East & NE Georgia serves the Atlanta metro and Northeast Georgia, working mainly with insurance adjusters on residential and commercial claims.
Requirements
- 3–5+ years of restoration industry experience; any restoration background is acceptable, with contents experience a plus.
- Experience leading people, such as in a manager, assistant manager, or project manager role running crews.
- Proven ability to hold people accountable and handle difficult conversations directly.
- Proficiency in Microsoft Office, including Word and Excel.
- Experience using a CRM; training on the company’s in-house software is provided.
- Willingness to travel within a 120-mile radius of Atlanta as needed.
- Valid driver’s license and clean driving record.
Nice To Haves
- 1–2+ years in a formal management role.
- IICRC certification(s).
- Bachelor’s degree.
- Experience with insurance program work, billing, and collections.
- Contents restoration experience.
Responsibilities
- Oversee production, warehouse, and field department heads.
- Maintain a consistent and productive restoration workflow while minimizing overtime and maintaining quality standards.
- Coordinate and complete restoration production work on time, working with other departments and managers as needed.
- Order office, warehouse, and jobsite supplies.
- Lead HR matters, including hiring, performance management, discipline, and terminations.
- Assist with training and improve departmental efficiency.
- Conduct employee evaluations and oversee staff training.
- Manage and support the marketing representative.
- Issue directives to departments regarding policy, program, or operational changes.
- Handle billing for program and non-program jobs and manage collections.
- Ensure compliance with carrier and program requirements.
- Calculate and submit monthly commissions.
- Set and track quarterly and annual production and sales goals.
- Serve as the main point of contact for staff, homeowners, contractors, and insurance adjusters.
- Build relationships with adjusters and contractors.
- Resolve customer complaints and issues promptly and professionally.
- Attend industry conferences and trainings as directed by ownership.
Benefits
- Quarterly bonus based on company profitability.
- 401(k).
- Direct access to ownership.
- Opportunity to lead an established operation backed by a national brand.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
