General Manager

Related•New York, NY

1d•Onsite

About The Position

Are you a leader who thrives on driving operations and delivering an exceptional resident experience? At The Set, part of Related Rentals, we are seeking a dynamic and results-oriented General Manager to oversee operations of this premier 405-unit property. Designed by Handel Architects and March and White Design, The Set redefines modern living with a unique blend of fully-furnished, fully-serviced, and unfurnished residences. This innovative, hotel-like living experience offers residents access to The Set Club, an exclusive social hub for work, play, and everything in between. Key amenities include a co-working floor, a rooftop pool and garden lounge, and a private restaurant led by renowned chef Dan Kluger. The property also features Greywind, chef Kluger’s latest culinary destination offering seasonal fare, and Spygold, a downstairs cocktail lounge now open to the public. As General Manager, you will play a pivotal role in maintaining the highest standards of luxury and hospitality for residents while ensuring seamless operations at one of the most exciting properties in the city.

Requirements

A minimum of 5 years of supervisory experience in residential property management or a related field.
Demonstrated expertise in financial management, customer service, team leadership, and operational excellence.
Strong problem-solving abilities with a focus on innovation and proactive solutions.
Proficiency in Microsoft Office (Word, Excel) and familiarity with property management systems like Yardi is a plus.
A Bachelor’s degree from an accredited institution is required.

Nice To Haves

Familiarity with property management systems like Yardi is a plus.

Responsibilities

Hire, train, and mentor on-site staff, including leasing agents, administrative personnel, and maintenance teams.
Foster a collaborative and high-performing team environment that emphasizes accountability and professional growth.
Conduct regular performance evaluations and provide coaching to ensure staff success.
Prepare and manage property budgets, ensuring alignment with financial goals.
Analyze and report on monthly financial performance, including variance analysis and corrective actions as needed.
Oversee capital expenditure projects, tracking progress and maintaining fiscal responsibility.
Ensure the seamless operation of all aspects of the property, including leasing, maintenance, and security.
Conduct regular inspections of the property, addressing maintenance issues proactively and ensuring compliance with safety regulations.
Supervise vendor relationships and negotiate service contracts to maintain the highest standards of quality and efficiency.
Develop and implement initiatives to enhance the resident experience and increase retention rates.
Resolve resident complaints and service requests in a timely and professional manner, ensuring high levels of satisfaction.
Oversee lease renewals, pricing strategies, and marketing initiatives to optimize occupancy.
Ensure compliance with all federal, state, and local regulations, including Fair Housing laws and other housing-related statutes.
Maintain accurate records and reports, including certifications, inspections, and incident documentation.
Work closely with legal and compliance teams to address any regulatory or tenant-related issues.
Collaborate with marketing teams to implement strategies for attracting and retaining residents.
Monitor local market trends and competitor properties to identify opportunities for competitive positioning.
Oversee leasing activities to ensure timely turnover of units and minimal vacancy losses.
Lead or participate in special projects to improve operational efficiency, customer experience, or property performance.
Actively contribute to company-wide initiatives, including employee engagement, sustainability, and innovation efforts.