General Manager

Marriott•Sandusky, OH

6h•$50,000 - $70,000•Onsite

About The Position

Lodging, LLC is seeking a Hotel General Manager to lead the hospitality team at the Fairfield Inn by Marriott Sandusky. The General Manager oversees all aspects of hotel operations, leads departments including front desk, housekeeping, food and beverage, and maintenance, and promotes guest satisfaction and operational excellence. The role drives property success through strategic initiatives, staff management, and high standards across departments in a fast-paced tourist market. The General Manager manages and develops employees and direct reports, supports profitability and customer satisfaction, oversees hotel finances and labor, ensures service programs and brand standards are followed, prepares for quality assurance audits, and addresses guest concerns. The hotel is owned and operated by an independent franchisee, Lodging Industry, Inc.; the employee will work for the franchisee, not Marriott International, Inc.

Requirements

Proven management experience within the hospitality industry.
Knowledge of hotel management principles, including revenue management, guest services, and human resources.
Strong leadership skills and the ability to motivate teams and foster a positive work environment.
Experience managing front desk operations.
Demonstrated excellence in customer service, with a focus on guest relations and satisfaction.
Excellent organizational and prioritization skills.
Ability to work independently.
Superior customer service skills.
Ability to work a flexible schedule and cover shifts.

Responsibilities

Oversee all aspects of hotel operations and lead the front desk, housekeeping, food and beverage, and maintenance departments.
Lead staff management to increase hotel profitability and customer satisfaction.
Interview, hire, train, direct, and manage the performance of employees, while creating a motivating environment that supports employee development.
Contribute to the development of the Assistant General Manager, Front Desk Manager, and other direct reports.
Establish clear lines of responsibility for the management team, including coverage and oversight throughout the day.
Manage labor between departments to support the labor budget and profitability goals.
Create and review departmental schedules for accuracy and staffing needs.
Ensure service programs and brand standards are established and followed.
Prepare for quality assurance audits, including daily and pre-visit activities.
Review and follow up on property GSS scores and comments.
Ensure public spaces, grounds, work areas, and kitchen areas meet sanitation, cleanliness, and maintenance standards.
Maintain accurate hotel financial and operational records, including accounts receivable and payable, credit card reconciliations, and registration information.
Interact with in-house guests to identify new sources of business.
Assist guests, resolve escalated customer relations issues, and answer questions about hotel policies and services.
Address guest requests to support satisfaction with hotel services and accommodations.
Positively represent and promote the property.
Ensure systems and procedures for guest safety and security are in place and followed.