General Manager

Great Clips•Austin, TX

12d

About The Position

The General Manager provides strategic oversight across multiple Great Clips salon locations. The role leads, coaches, and develops Area Managers and Salon Managers to uphold brand standards, build strong teams, and achieve consistent business results. It combines strategic leadership with close connection to salon teams, including assessing performance and challenges across locations and implementing plans for operational excellence. The General Manager partners with ownership to support growth, profitability, and culture, and may cut hair from time to time.

Requirements

Proven retail or multi-unit management experience.
Strong leadership, coaching, and people-development skills.
Experience managing managers and holding teams accountable to goals and standards.
Ability to assess performance across multiple locations and implement effective action plans.
Clear communication skills and a collaborative leadership style.
Flexibility to work across multiple salon locations within the surrounding area.
Strategic, solutions-oriented mindset focused on long-term success.

Responsibilities

Provide strategic oversight for multiple salon locations.
Lead, coach, develop, and retain Area Managers and Salon Managers.
Help salon teams deliver brand standards, build strong teams, and achieve business results.
Assess performance and trends across locations, address challenges, and implement improvement plans.
Partner with salon ownership to support growth, profitability, and culture.
Stay connected to salon teams to understand challenges and develop plans for operational excellence.
Be accountable for achieving results across the salon organization.
May cut hair from time to time.