General Manager

Novo Logistics • Midland City, AL

3d • Onsite

About The Position

The General Manager is responsible for managing operational activities of the site(s). Responsible for all activities regarding the management of employees, monitoring safety, implementing operational procedures, improving efficiencies, managing assets and budgets, and any other requests or duties as assigned by the Vice President of Operations or upper level management.

Oversee all operations of a 24/7 (24 hours per day, seven (7) days per week) site. Recruit, orient, train, schedule, coach, counsel, motivate, and discipline employees; communicate job expectations, evaluate performance, enforce policies and procedures. Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing and maintaining production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends. Oversee asset and budget management including budget projection, maintenance, inventory, and reporting. Maintain and ensure compliance with safety procedures and expectations. Perform other requests and duties as assigned by the Vice President of Operations or upper level management.

Operational Management: Oversee day-to-day warehouse and plant operations, ensuring timely and accurate receipt, storage, and dispatch of goods for customer. Develop and implement efficient workflows to manage diverse customer requirements.
Customer Relationship Management: Serve as the primary point of contact for customer representatives, addressing concerns and ensuring service levels are met across warehouse and plant operations. Provide regular updates to customer on inventory, performance metrics, and compliance. Collaborate with customer to forecast needs and align warehouse and plant operations accordingly.
Team Leadership: Recruit, train, and supervise warehouse and plant staff, fostering a culture of teamwork and accountability. Conduct performance reviews, set goals, and provide coaching to enhance employee skills. Ensure adherence to company policies, safety regulations, and industry standards.
Inventory Control: Ensure the warehouse and plant maintain accurate inventory records using warehouse management systems (WMS). Manage regular cycle count schedules and audits to minimize discrepancies. Implement strategies to reduce shrinkage and enhance stock accuracy.
Compliance and Safety: Ensure compliance with health, safety, and environmental regulations across warehouse and plant operations. Conduct regular safety training and audits to maintain a safe working environment. Facilitate the Team Member Safety Committee to help drive an effective safety culture at the site.
Performance Monitoring and Reporting: Analyze and report key performance indicators (KPIs) such as order accuracy, turnaround times, and cost efficiency across warehouse and plant operations. Identify areas for improvement and implement solutions to optimize operations. Prepare and present operational and financial reports to management and customers.

Requirements

• Proven experience as a General Manager, preferably in an operation with warehouse and plant/production oversight.
• Strong understanding of warehouse management systems (WMS) and logistics software.
• Exceptional organizational and multitasking skills to manage diverse customer needs.
• Excellent leadership and communication skills, with a focus on team building.
• Analytical mindset with the ability to interpret data and drive process improvements.
• Knowledge of health, safety, and environmental regulations in a warehouse and plant setting.
• Proven experience managing profit and loss (P&L) statements and budgets.
• Reliable transportation.
• Legally authorized to work in the United States.
• At least 18 years old at the time of application.
• Willing to submit to a background check and drug test.

Nice To Haves

• Bachelor’s degree in logistics, supply chain management, or a related field.
• Minimum of 3 years of warehouse/manufacturing management experience.
• Certification in operating a forklift.

Responsibilities

• Oversee all operations of a 24/7 site.
• Recruit, orient, train, schedule, coach, counsel, motivate, and discipline employees.
• Communicate job expectations, evaluate performance, and enforce policies and procedures.
• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews.
• Implement and maintain production, productivity, quality, and customer-service standards.
• Oversee asset and budget management including budget projection, maintenance, inventory, and reporting.
• Maintain and ensure compliance with safety procedures and expectations.
• Oversee day-to-day warehouse and plant operations, ensuring timely and accurate receipt, storage, and dispatch of goods for customer.
• Develop and implement efficient workflows to manage diverse customer requirements.
• Serve as the primary point of contact for customer representatives, addressing concerns and ensuring service levels are met.
• Provide regular updates to customer on inventory, performance metrics, and compliance.
• Collaborate with customer to forecast needs and align warehouse and plant operations accordingly.
• Recruit, train, and supervise warehouse and plant staff, fostering a culture of teamwork and accountability.
• Conduct performance reviews, set goals, and provide coaching to enhance employee skills.
• Ensure adherence to company policies, safety regulations, and industry standards.
• Ensure the warehouse and plant maintain accurate inventory records using warehouse management systems (WMS).
• Manage regular cycle count schedules and audits to minimize discrepancies.
• Implement strategies to reduce shrinkage and enhance stock accuracy.
• Ensure compliance with health, safety, and environmental regulations across warehouse and plant operations.
• Conduct regular safety training and audits to maintain a safe working environment.
• Facilitate the Team Member Safety Committee to help drive an effective safety culture at the site.
• Analyze and report key performance indicators (KPIs) such as order accuracy, turnaround times, and cost efficiency.
• Identify areas for improvement and implement solutions to optimize operations.
• Prepare and present operational and financial reports to management and customers.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Company-sponsored premiums for Medical Insurance, with a nominal Team Member contribution
• 401(k) Plan with Company match option
• Paid Time Off (PTO) hours in accordance with Company Policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager