General Manager, NJ/NY Sales Subsidiary

Pella Corporation•Parsippany, NJ

3d•Onsite

About The Position

The General Manager (GM) is responsible for managing the sales and order fulfillment processes and teams at the NJ/NY branch located in Parsippany, NJ. This includes overall strategic planning and execution of sales and order fulfillment functions to assure the company’s continued growth and profitability with specific emphasis on sales growth, process improvement, customer satisfaction, cost of quality, and people development. Responsible for P & L, balance sheet, and cash flow. Responsible to lead members of management effectively to deliver total customer satisfaction, company profitability, and market share growth. The ideal candidate will be an experience and dedicated leader across sales and operational teams with a successful track record increasing revenue. This is an on-site role with limited travel. The Parsippany branch office is located at 345 Walsh Drive, Parsippany NJ. The targeted pay range for this role is $150,000 - $180,000. The total compensation package for this position may also include applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. As a member of the Pella Family of Brands team, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid time off, a generous 401(k) plan, tuition assistance, and much more.

Requirements

Must be able to attract, coach, and develop talent
Must have outstanding problem-solving skills and the ability to demonstrate a high level of responsiveness towards urgent customer issues
Ability to make timely decisions in ambiguous situations.
Connects dots quickly and can foresee consequences of decisions.
Must exhibit superior communication skills and the ability to maintain professionalism in times of great adversity and pressure
Works collaboratively and creates a sense of trust and reliability with internal team and customers
Demonstrates a strong work ethic and flexibility towards the needs of the business
Leverage the expertise of other internal team members as appropriate
Ability to think strategically and champion change and innovation within the organization
Strong business acumen and experience with both sales and operations
Proficiency with Microsoft Office, smart devices, and the ability to learn proprietary software programs and applications
Bachelor’s degree from four-year college or university; or seven to ten years related experience and/or training, or equivalent combination of education and experience.
Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills.
Ability to read, interpret, understand and explain documents such as company policies and benefits.
Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public.
Must be able to listen, assess and diagnose hidden meanings, and empathize.
Must be able to resolve conflict in the best interests of the business and our customers.
Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.
Must be able to make eye contact and present appropriate persona for the situation when interacting with fellow employees or waiting on a customer/visitor in person on a regular and consistent basis.
Must be a humble team player and exhibit a strong desire to learn and promote self-growth.
Must be pro-active, have a good attitude, be self-disciplined, and self-motivated.
Must be a strong leader with a demonstrated ability to follow projects through to completion.
Attention to administrative detail is required.
Must be articulate, able to give clear instructions, demonstrate organizational skills, and meet reasonable deadlines.
Must be able to maintain strict confidence with regards to sensitive and protected personnel/confidential information.
Must be able to gain trust, respect, and confidence of employees and managers.
Must be able to hold firm when necessary, provide constructive feedback, and compromise when called for.
Must present in a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors.
Must have ability to understand and communicate basic math associated with operational costs and/or revenue.
Must have the ability to interpret financial reports and commonly used company performance reporting methods.
Must have ability to solve practical problems without close supervision.
Must be able to determine appropriate resolution in dealing with employee concerns and questions and set appropriate boundaries.
Must possess good thought processes, problem-solving skills, and investigative theory.
Must be able to use sound judgment and make objective decisions in the company's best interest at all times.
Must be able to demonstrate ability to synthesize people and events, problem solve, and engage individuals in effective conversation.

Responsibilities

Responsible for the successful execution of Pella Corporation’s imperatives: Market share Growth, Profitability, and Customer Satisfaction.
Responsible for the hiring, training, professional development, results accountability, and leadership of key managers which may include Sales Manager(s), Operations Manager, Installation Manager, and Service Manager ensuring the fulfillment of branch objectives.
Provides training, coaching, and/or workload adjustments as necessary.
Responsible to deliver sales, growth, and profitability goals for each segment.
Directs management team to drive appropriate goals for individuals and departments.
Interprets market research in order to gain understanding of customer trends and competitor offering.
Collects local market intelligence when possible to provide to Sales Subsidiary leadership.
Collaborates with marketing to successfully implement marketing plans based on market knowledge and sales goals.
Recommends creative selling techniques and order fulfillment processes based on market and product knowledge.
Develops and maintains an adequate understanding of Pella products, systems and sales processes in order to direct others, identify and maximize opportunities to meet customer needs, and grow the business through daily dispositions with direct reports and/or customers.
Responsible for planning and managing segment budgets (expense and capital).
Responsible for reviewing monthly performance with management team, identifying successes and opportunities, and gathering and submitting accurate forecast information.
Ensures efficiency and accuracy of revenue and cost measurement and analysis, strategic cost and revenue planning, discounting strategies, and overall profitability of the branch.
Advises managers on escalated customer disputes or employee issues.
Steps in if needed to resolve significant disputes.
Champions continuous improvement efforts.
Responsible for the overall selling effectiveness of each segment and adherence to the Sales Manager Playbooks.
Coordinates communication and integration between the management team, functional areas, customers, other Sales Subsidiaries and Pella Corporation.
Responsible for the identification, development and implementation of local processes and procedures that supports total customer satisfaction, both internally and externally
Implements and enforces Company and Department policies when applicable.
Fosters integration and integrity throughout the entire organization.
Work with other members of management to instill and promote Pella’s Culture Manifesto in all facets of the business.
Build a high-performance team capable of delivering results year after year.
Encourage an energetic, fun sales environment that drives collaboration and spirit of winning.