General Manager

Turf Hotels • Albany, NY

2d

About The Position

Turf Hotels, Inc. seeks a hands-on, energetic General Manager for the Staybridge Suites Albany. The role oversees all hotel operations, including front office, housekeeping, maintenance, and sales, with responsibility for profitability, guest satisfaction, team development, brand standards, financial performance, and asset protection.

The General Manager directs daily operations, coordinates department heads, maintains property quality and compliance, and drives revenue and cost control. The role also leads hiring, training, mentoring, and performance management; communicates with hotel teams, ownership, and corporate partners; ensures accounting and financial controls; and oversees guest-service programs and resolution of escalated concerns.

Requirements

• Proven experience as a Hotel General Manager, Director of Operations, or Assistant General Manager; 3 or more years of experience preferred.
• Experience managing Front Office, Housekeeping, Maintenance, and Sales departments.
• Demonstrated ability to lead, train, and mentor diverse teams.
• Flexibility to work a varied schedule, including days, evenings, weekends, and holidays.
• Ability to stand or sit for extended periods.

Nice To Haves

• Fluency in both English and Spanish is highly desirable.
• A two-year or four-year college degree is preferred.

Responsibilities

• Direct daily hotel operations and coordinate department heads to optimize workflows, improve efficiency, and deliver seamless guest services.
• Maintain cleanliness and preventive maintenance standards; conduct daily property walk-throughs to verify compliance with brand standards, safety protocols, and operational procedures.
• Maximize profit-and-loss performance through yield management, sales strategies, labor productivity, and cost controls.
• Interview, hire, train, mentor, and discipline managers and associates, and support their personal development goals.
• Maintain transparent communication with team members, ownership, and corporate partners, and foster interdepartmental collaboration.
• Ensure hotel operations adhere to accounting standards and financial controls.
• Conduct daily inspections to verify compliance with safety, security, and quality-assurance standards.
• Resolve escalated guest concerns and oversee guest-experience programs to improve online reputation and satisfaction scores.

Benefits

• Competitive pay
• Paid time off
• Medical and dental insurance
• 401K with company contribution
• Employee room night discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed