General Manager
Look Cinemas (Black Box Management Group)•Reston, VA
•Onsite
About The Position
LOOK Dine-In Cinemas is seeking a dynamic, experienced General Manager to lead theater operations and build outstanding guest experiences. The General Manager oversees all aspects of the theater, including team leadership, service quality, operational performance, and maintaining a vibrant, enjoyable atmosphere. The role is suited to someone with extensive hospitality management experience who enjoys movies and working in a fast-paced environment.
Requirements
- At least 8 years of hospitality management experience in a dynamic environment; previous dine-in theater management experience is preferred.
- Strong leadership and motivational skills to inspire and guide a team.
- Maintain a professional appearance and serve as a positive role model.
- Hold oneself and team members accountable for meeting high standards of dedication and behavior.
- Ability to acquire any required Manager Safe Serve Certification.
- Proficiency in ordering, receiving, invoicing, and inventory procedures.
- Ability to lift up to 50 pounds.
- Flexibility to work various shifts, including nights, weekends, and holidays.
Nice To Haves
- Previous experience in dine-in theater management.
Responsibilities
- Set high guest-service standards and ensure the team consistently delivers outstanding experiences.
- Model the company's core values, code of conduct, and operational guidelines, fostering a professional and vibrant work environment.
- Promote effective communication among team members and provide guidance and support.
- Collaborate with leadership to improve operational models and report on successes and growth opportunities.
- Manage staffing, including hiring, training, and disciplinary actions, while cultivating a positive and motivating work environment.
- Manage vendor relationships and serve as the primary point of contact for assigned areas of responsibility.
- Work with team members, guests, and corporate agents to provide consistent, exceptional guest experiences.
- Listen to and communicate with guests, promptly addressing concerns to support their satisfaction.
Benefits
- Medical, dental, and vision benefits.
- Competitive compensation package.
- Complimentary food and free movie screenings.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
