General Manager

SSA Group•Venice, FL

6d•Onsite

About The Position

The General Manager is responsible for overseeing all aspects of the unit's operations, including financial management, staffing, merchandising, and client relations. This role involves coaching and directing department managers, ensuring operational needs are met daily, and maintaining a positive working relationship with the client and their staff. The General Manager also plays a key role in driving company efforts, guest experience, and operational output to the highest levels possible, while adhering to all applicable laws and company policies.

Requirements

Strong interpersonal and communication skills, including the ability to articulate to our client, Area General Manager and HQ personnel.
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
Exceptional problem solving/decision making skills combined with the ability to be organized.
Demonstrates financial management, merchandising, analytical, planning and leadership skills.
Demonstrates the ability to remain flexible in a fast-paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Five years operations management.
Must be 18 or older.

Nice To Haves

Two years management experience in a cultural, iconic, amusement or museum attraction a plus.
ServSafe Certified a plus.

Responsibilities

Coach, supervise, and direct all department managers to meet operational needs (financial, staffing, product, merchandising, client expectations, etc.) on a daily basis.
Schedule management personnel as necessary.
Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc.
Host all meetings for the management team.
Conduct training sessions as needed, assuring that each department head is properly and thoroughly trained for their positions.
Work with Executive Chef, Retail Operations Manager, and Buyer to track, maintain, and budget inventory and Cost of Goods (COG) as necessary.
Act as the main liaison between the Client and SSA.
Maintain a close relationship with the direct client report and the client's staff to ensure a positive working relationship.
Responsible for close liaison with marketing to drive company efforts, guest experience, and operational output to the highest levels possible.
Attend Client meetings and report monthly (or as dictated) to the Regional Manager(s).
Remain knowledgeable of and manage in accordance with all applicable local, state, and federal laws.
Maintain a clean, safe, and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.
Accountable for unit’s financial management through budgeting, forecasting, and management of sales/per cap, controllable expenses.
Ultimately oversee reporting and management team responsibilities.
Ensure that all fiscal deadlines are met to HQ.
Manage final check on all invoices processed through the account in a detailed, consistent, and timely manner.
Provide precise reports to the Regional Manager for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages.
Complete business assessment with comparable market pricing to assess business model and drive per cap revenue.
Forecast weekly sales, complete and maintain sales analysis monthly sales.
Manage payroll and controllable profit within established guidelines.
Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc., in the management of Department Managers.
Set precedent to achieve Sales, Per Cap & Controllable Budget.
Minimize controllable costs associated with the operation.
Continually strategize on revenue avenues, areas of opportunity, and negotiation necessary to achieve goals with the client.
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
Engage with Department Managers on ensuring EXTRA Guest Service at all levels of the team.
Responsible for the day-to-day functions of all applicable departments (based on unit location and contract).
Maintain knowledge and implementation of the contract between SSA and Client with professional discretion.
Support progressive discipline documentation in the field through ongoing establishment with the management team and staff.
Keep operating manuals up to date for all locations.
Review and approve all plans for major special events.
Manage the design and implementation of all menus and pricing.
Assume an active role in the long-range planning for all department programs.
Manage all capital projects, involved pieces therein, to client and SSA expectation.
Manage all business legal needs through communication and partnership with HQ.
Ensure employee integration and exit are managed appropriately under the legal and HQ guidelines as necessary.
Promote an inclusive & supportive approach at the Unit.
Assure editorial role on all unit publications (newsletters, calendars, memos, etc.).
Ensure unit strives to be an example for Company & Client guidelines with regard to Sustainability/Conservation efforts.
Display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Support SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
Perform other tasks as deemed necessary.

Benefits

Monthly cell phone stipend
Bonus eligible based on company performance and guidelines outlined by your manager.
Flex Time Off
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match
Short-Term Disability and Long-Term Disability, employer sponsored
Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event.
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions.
Up to 5 days Paid Bereavement Leave
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable.
Paid sick leave is provided in accordance with applicable state and local laws.