General Manager

Leslie's•ROCKLEDGE, FL

12d•$42,080 - $45,080

About The Position

The General Manager oversees the overall performance of a Leslie’s store, ensuring it meets or exceeds customer service standards, sales goals, profitability targets, operating procedures, and merchandising objectives. The role drives sales growth while managing profit margins, payroll, and other controllable expenses. The General Manager ensures company programs and initiatives are successfully executed and creates a positive, customer-focused store environment. Responsibilities include recruiting, hiring, training, and developing team members. Through strong leadership and personal example, the General Manager sets clear expectations for exceptional customer service and a great place to work.

Requirements

Successfully complete all training modules, including GMIT and Talent Platform training.
Ability to achieve placement in the succession program.
Excellent communication skills.
Proficiency with computers.
Strong customer service mindset and knowledge of the business, products, and competitors.
Ability to lead, coach, and develop people and support succession planning.
Strong organization, planning, analytical, communication, and follow-through skills.
High standards, attention to detail, proactivity, flexibility, adaptability, and a strong work ethic.

Responsibilities

Hire high-performing team members to support store objectives.
Meet or exceed the sales budget.
Meet or exceed EBITDA/SOC goals.
Meet or exceed labor rate goals.
Achieve a shrink percentage of 0.4% or better.
Meet or exceed the fiscal-year gross margin budget.
Meet or exceed the APC goal.
Increase customer count over the prior year.
Meet or exceed the Mystery Shop goal of 95%.
Oversee store performance, customer service, profitability, operating procedures, and merchandising.
Manage profit margins, payroll, and other controllable expenses.
Execute company programs and initiatives.
Recruit, hire, train, coach, and develop team members.