General Manager

Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes • Bluefield, VA

11d • Onsite

About The Position

The General Manager leads a profitable, growth-oriented Market Center business with full profit-and-loss responsibility. The role oversees rental uniforms and adjacent products, including service, sales, production, merchandise, human resources, safety, and finance. The General Manager drives customer-focused profitability and growth while coaching, engaging, and motivating employees to deliver strong customer service.

The position manages a Market Center, potentially including depots and service centers, with annual revenue of $10 million or more. The General Manager leads daily operations, develops customer relationships, supports new business generation, manages department performance and workforce needs, and ensures compliance with company policies, procedures, contracts, and safety requirements. The role involves hands-on work at the Market Center and other field locations, and may require travel for customer visits, sales opportunities, and management meetings.

Requirements

• Bachelor’s degree or equivalent.
• 5–7 years of progressive management responsibility.
• Demonstrated success in operations management in a production facility or manufacturing environment.
• Considerable knowledge of financial reporting, including profit and loss, sales, and capital expenses.
• Demonstrated leadership skills and broad knowledge of management practices, business analysis, and project management.
• Ability to understand a large, complex, matrix-oriented global business and use that understanding to set strategy and improve business processes.
• Business savvy to communicate and work effectively with other executives in support of business and systems goals.
• Strong business planning skills to execute strategic projects involving rapidly evolving business processes, balancing strategic and tactical issues.
• Ability to manage numerous projects and resources remotely in a highly dispersed organization.
• Ability to select top talent and create a productive environment that supports initiative, innovation, continual learning, and development of key personnel.
• Excellent communication and presentation skills with clients, front-line managers, and C-level leaders.
• Proficiency with Microsoft Office and Teams.
• Valid driver’s license.
• Ability to walk and maneuver throughout the plant, loading docks, storeroom, and delivery vehicles.
• Ability to work in an environment where there may be exposure to heat, cold, laundry chemicals, fumes, dust, and noise.
• Ability to travel up to 50% of the time, locally or overnight within the United States.

Nice To Haves

• 12–18 months of business-to-business sales experience.

Responsibilities

• Manage a Market Center location, potentially including depots and service centers, with annual revenue of $10 million or more.
• Drive profitability and growth by acquiring new customers, retaining existing relationships, and maintaining the Market Center’s total managed volume.
• Lead employee selection, development, retention, motivation, and customer relationship-building.
• Ensure compliance with contracts and company policies and procedures.
• Participate in hands-on activities at the Market Center and other field locations.
• Build cohesion between service and production departments to meet organizational goals.
• Manage overall Market Center results across Service, Production, Sales, Supply Chain, HR, and Finance.
• Set clear expectations for each department and lead by example.
• Ensure efficient daily operations in accordance with established business values, policies, and processes.
• Implement, administer, and evaluate programs and procedures to maximize customer retention.
• Develop and maintain valid service agreements, a positive service attitude, quality assurance, good customer relations, and efficient route management.
• Implement general price changes and adjust prices on specific accounts as needed.
• Review financial statements, reports, and performance data; measure financial productivity and sales goal achievement; and address areas needing improvement.
• Personally oversee proper and timely collection of accounts receivable.
• Foster a team-selling sales culture through Together in Growth (TIG) and Shared Lead programs.
• Support new business generation and provide leadership for new sales opportunities.
• Develop and maintain relationships with the Market Center’s top customers.
• Meet in person weekly with each department head to review performance.
• Promote and sustain a safety culture and ensure safety accidents and incidents are investigated and reported promptly by department leadership.
• Oversee the implementation, administration, and evaluation of production programs and procedures.
• Conduct short- and long-range planning to achieve production goals and standards.
• Manage merchandise budgets and inventory to control spending while maintaining adequate customer supplies.
• Maintain merchandise control billing and collections to recover costs for customer-lost and ruined goods.
• Partner with labor relations or human resources in union or non-union environments to ensure employee disciplinary actions are investigated and documented promptly by department leadership.
• Conduct performance evaluations for department leaders, giving detailed feedback on management and leadership skills and progress toward goals and objectives.
• Manage hiring, placement, and removal of the location’s workforce, consulting with staff management on staffing actions.
• Lead talent development programs and efforts within the Market Center.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager