General Manager

INTOWN SUITES•Chicago, IL

About The Position

The General Manager is responsible for the daily operations of an individual property and is accountable for its financial performance, physical condition, and work atmosphere. The role manages and operates the property to provide a safe, clean environment for guests and employees, ensure adherence to corporate financial and operational procedures, and maintain a high level of quality and guest satisfaction. Salesmanship and knowledge of the local competitive landscape are critical to success. The General Manager oversees property staffing, office and front-office operations, guest service, maintenance, safety, revenue management, budgeting, cost and inventory control, and local marketing. The position also supports recruitment and training of other General Managers. Work is primarily indoors, with travel to other properties in the market and to the bank. The role may involve exposure to extreme weather at exterior properties and requires extended hours as business conditions demand.

Requirements

Valid driver’s license, current auto insurance, and a functioning automobile.
Ability to read, speak, write, and understand English for interacting with guests and staff and handling administrative duties.
Ability to read, understand, and interpret reports and other internal hotel information.
Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, and count and balance a cash bank.
General computer proficiency.
Thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, and upselling techniques.
Knowledge and ability to perform a variety of front-office and related positions in response to business conditions.
Ability to communicate thoughts clearly and understandably.
Ability and flexibility to work long hours regularly and as business conditions demand.
Ability to manage multiple activities, often in stressful situations.
Ability to organize oneself, one's work, and the efforts of others.
Ability to make effective judgments about front-office operations and staff and to solve guest and operational problems effectively.
Supervisory experience required.
At least 3 years of management experience; required experience levels may vary based on company size, volume, and character.

Nice To Haves

Any combination of education and experience equivalent to high school graduation, along with education, training, or experience that provides the required knowledge, skills, and abilities.
High school diploma preferred but not required.

Responsibilities

Recruit, interview, and hire all property staff.
Train, develop, and support property staff.
Manage office operations, including guest check-in and check-out, control of money, bookkeeping, and payroll functions.
Ensure and provide excellent guest service.
Develop expertise in the computer operating system.
Identify and manage repair and maintenance issues.
Identify capital expenditure needs and assist with completion of capital expenditure projects.
Identify and follow up on life-safety and inspection issues.
Notify the Supervisor of guest concerns.
Maximize financial performance through revenue management and pricing recommendations.
Meet budgets through P&L analysis and effective cost and inventory control.
Assist in preparing annual budgets.
Monitor competitors in the market.
Drive sales through local marketing.
Develop and maintain positive relationships with local governmental authorities.
Assist in recruiting and training other General Managers.