General Manager - HVAC Lexington, KY
About The Position
We're building a residential home services business in Lexington across HVAC (roughly 50%), plumbing (40%), and electrical (10%), and we need a General Manager to own it. This is a true operating seat: full responsibility for the P&L, the field and office teams, and the daily rigor that turns a service business into a profitable, growing one. This is not a caretaker role. You'll own the number. We give our operators real autonomy and hold them accountable for the result. There's no thick layer of oversight and no playbook handed to you on day one. The right person treats this like their own business and has the operating instincts to back it up. We care less about whether you've spent your whole career in home services and more about whether you've run a real P&L, led operators, and delivered results. Trades experience is a strong plus, not a prerequisite.
Requirements
- A track record of owning a P&L and being measured on the result, not just contributing to someone else's.
- Real operational leadership: you've run multi-team field, service, or multi-site operations and made them perform.
- Sharp, driven, and accountable: you want the autonomy and you want the responsibility that comes with it.
- The range to operate strategically (growth, budgeting, capacity planning) and tactically (a truck down, a blown install, a margin leak) in the same day.
- Financial fluency: you can read the P&L, find the leak, and close it.
- Leadership presence that earns trust from field technicians, office staff, and corporate peers alike.
- Comfort with ambiguity and a bias to action over waiting to be told.
- Based in or willing to relocate to the Lexington, KY area.
Nice To Haves
- Home services, skilled trades, or field-service operations experience (HVAC, plumbing, electrical, utilities, construction, or other fleet-based service).
- Demonstrated P&L ownership at a multi-unit or PE-backed services business.
- Fluency with field service management software (ServiceTitan or similar) and ERP/CRM tools.
- Exposure to Lean, Six Sigma, or other continuous-improvement disciplines.
- Bachelor's degree; MBA or operations-focused graduate degree a plus.
- A background that built grit, ownership, and a results-first operating style (military service or similar).
Responsibilities
- Full P&L for the Lexington business unit: revenue, gross margin by trade, EBITDA, and growth targets.
- Daily operations across HVAC, plumbing, and electrical: scheduling and dispatch, technician productivity, capacity planning, and service quality.
- The operating rhythm: weekly and monthly KPI reviews, forecasting, and decisive corrective action when the numbers slip.
- Leadership of service and department managers, dispatch and CSR teams, and field technicians: hiring, coaching, and holding the performance bar.
- The unit economics that drive the business: average ticket, booked-call conversion, membership and service-agreement growth, revenue per technician, callback and warranty rate, and labor and material cost control.
- Demand to revenue: partnering with marketing on lead flow, setting pricing, and converting demand into booked, profitable work.
- Customer experience: protecting CSAT, review volume and rating, and repeat and referral business.
- Safety, licensing, compliance, and fleet across all three trades.
Benefits
- 50% performance bonus
- equity
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What This Job Offers
Job Type
Full-time
Career Level
Manager
