Airline Lounges General Manager
About The Position
Sodexo Live!'s Airport Lounge Segment is seeking a General Manager for their premium client, Lufthansa Lounge at Dulles International Airport in Dulles, VA. This role is responsible for the daily operations and service staff of the lounge, including food and beverage operations managers, supervisors, bartenders, and custodial staff. It is a hands-on management position with a focus on elevating guest experience, requiring strong food & beverage knowledge, attention to detail, excellent service standards, and team leadership. The General Manager will also oversee financials and cost controls, and is expected to be a polished professional leading a high-level team in the premium lounge hospitality space.
Requirements
- Strong leadership skills and ability to work collaboratively with all levels of the organization
- Experience in a UNION environment
- GM level experience in an elevated, to fine dining, concept or location
- Experience in premium suites/arenas services, cruise lines, premium high volume catering preferred
- Ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service
- Flexibility to take on additional responsibilities as needed
- Working knowledge of automated food inventory, ordering, production and management systems
- Experience in financials, preparation and oversight
- Bachelor's Degree or equivalent experience
- Minimum 5 years of Management Experience
- Minimum 5 years of Functional Experience
Nice To Haves
- Experience in premium suites/arenas services, cruise lines, premium high volume catering
Responsibilities
- Oversight of daily food operations and delivery of a high-quality product
- Achieve company and client financial targets and goals
- Develop and maintain client and customer relationships
- Motivate, coach, mentor and develop frontline (hourly) staff
- Ensure Sodexo standards are met, including compliance with company food and physical safety programs
- Manage Profit and Loss, inventory, and fiscal responsibilities of operating a stand-alone business
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
