General Manager

MCR Hotels•Austin, TX

1d•Onsite

About The Position

The core mission of the General Manager is to ensure cleanliness and friendly service in the hotel with every room online, every day and night. The General Manager is responsible for ensuring that all managers and team members are executing their daily responsibilities and checklists.

Requirements

Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be attentive to detail and meet deadlines.
Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
Must be able to convey information and ideas clearly.
Leads team members to always provide friendly service with a smile to guests.
Must meet the legal age to serve alcoholic beverages (at select properties).
A valid Driver's License is required.
Basic market knowledge.
Must be 18 years of age or older to perform this job.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Read, write, understand and communicate with others effectively using the English language.
Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
Ability to speak effectively in English before groups such as customers or employees.
Read and interpret business records and statistical reports in English.

Nice To Haves

Bachelor’s or Associate’s Degree Preferred.
Previous supervisory experience preferred.
Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.

Responsibilities

Conduct daily walks including guest rooms and public spaces to ensure friendly service, cleanliness and testing of mechanical equipment to ensure all pieces are in working order.
Verify that all rooms are inspected daily, confirm adherence to all cleanliness standards noted on the room inspection checklist.
Responsible for the onboarding of new incoming team members to provide friendly service and ensure all processes noted on the onboarding checklist for a new hire are adhered to.
Ensure all Daily Summary and Night Audit processes are completed in accordance with the policy.
Oversee that all brand standards approved by MCR are adhered to in accordance with the brand's Quality Assurance expectations and friendly service. This will include conducting self-audits provided by the brand and making any necessary corrections based on broader audits conducted by the property’s regional vice president.
Require team members to be in the proper MCR approved uniform, including name tags and to happily greet guests with a smile.
Certify that all fire and life safety inspections are current and/or up to date. All deficiencies should be corrected.
Confirm that preventative maintenance tasks have been performed and checked visually for quality and consistency.
Ensure that all team members are adhering to their established work schedule. Displace shifts in departments on a weekly basis as determined by the hotel established schedule and in the event of a line level shift call-out.
Build a culture of learning including safety to make mistakes.
Ensure staff has required functional expertise in each role.
Communicate future growth opportunities and career paths.
Provide daily moment-to-moment feedback presented with candor and positivity.
Complete a review of previous day team member time clock punches in accordance with the policy.
Ensure every purchase goes through the correct purchase order process and all invoices should be submitted through the approved accounts payable system.
Ensure all invoices should always be processed and/or accrued to the proper time period.
Keep MCR approved storage clean and always follow the inventory program.