General Manager

Under Canvas•Hungry Horse, MT

5d•Onsite

About The Position

This is a unique opportunity to work outdoors near some of the country's most popular national parks. As the GM, you ensure the property delivers exceptional guest experiences, influence both team member and guest engagement, build a sense of pride among team members and guests to drive brand loyalty, and monitor and steer financial results. This is a cross-functional position requiring the GM to be the expert in customer service and operational processes while collaborating daily with team members from each department. You create a positive work environment by addressing employee concerns in a timely manner and hiring, training, and developing your team to deliver on company goals. GMs establish and communicate goals and expectations, measure performance, and hold the team accountable. This is a year-round, exempt position. When Glacier Camp is closed, this role will transition into a task force assignment, supporting other properties and operational needs across the portfolio, with travel up to 50 percent of the year.

Requirements

High School Diploma or GED or equivalent work experience
Work outdoors forlong periodsof time, including during periods of extreme heat and cold
Lift up to 30 pounds
Stand and walk over slippery and/or uneven natural walking surfaces for majority of workday
Bend and stoop
Observe and respond to dangerous situations
Operate guest transport carts and/or property vehicle
Travel as needed
Effective Communication
Adaptagility
Decision Making
Initiative
Planning and Organizing
Inspiring Others
Fostering Learning and Development

Nice To Haves

2-4 years of management experience delivering in-person customer service support in a fast-paced, results-driven environment, preferably in hotels or hospitality
Proven success in task force or support roles, with the ability to quickly assess operations, lead teams through transition, and deliver results in dynamic environments
Demonstrated commitment to delivering high quality customer service
Goal-oriented, results-driven, strong interpersonal and communication skills
Ability to communicate clearly and concisely
Ability to consistently interact with a friendly, enthusiastic, positive attitude
Ability todemonstratesound judgement, follow direction, and take decisive,appropriate action
Willingness to learn and embrace company policies, practices and procedures, including emergency and safety procedures
Must have strong organizational skills to execute and prioritize multiple tasks
Strong influencing skills and ability to inspire teams
Prior experience in budgeting, reporting, and P&L management
Understanding of property management systems
Basic knowledge of maintenance operations
Experience in food and beverage operations and understanding of food safety

Responsibilities

Identifyconsistent, streamlined processes and procedures to maximize resources, hold others accountable,eliminatenon-value tasks, and prioritize time to focus on guest and team member experiences
Betheexpert on all camp-level policies and procedures in order effectively meet the needs of your team and of guests
Clearly communicate expectations and goals to the team to achieve results
Collaborate with other managers and departments in the company to further develop best practices and implement new policies and procedures to support growing business needs
Lead a management team which hosts a daily stand-up meeting with team members and a regular weekly meeting with all departmental supervisors
Attend andparticipatein company-wide meetings
Lead all departments and support others to develop and learn, recognize their achievements, and build an organizational culture where knowledge and growth are valued and rewarded
Establish andmaintainpositive relationships with vendors and the local community
Createsynergyacross all departments to meet goalsrelativeto employee engagement (eNPS), guest satisfaction (NPS), revenue performance (Top line), and profitability (CPOR and GOP)
Submit professional andtimelywork products
Be the point person for any property management relationships
Assistat other Under Canvas properties for short-term assignments as needed and requested
Make complex decisions in the face of ambiguity
Build passion and enthusiasm for the company’s mission
Address emerging issues and suggest ways to improve overall approach
Excel in ambiguous environments with diverse individuals and groups byanticipatingand responding to changes with swift, focused, and flexible solutions
Promote company sustainability initiatives
This includes implementing, auditing, and providing recommendations on all company-wide SOPs at your property consistently and correctly
Approve time off requests for managers and make the MOD schedule
Interview, hire, train, and develop managers
Issue recovery to guests
Report up and out to Regional Directors and broader company on property’s status
Lead off season projects as assigned by Regional Director
Organize monthly property-wide meetings
Onboard new managers
Set the standards and model the behaviors for delivering a culture of excellence and professionalism that creates a positive and safe environmentfor everyone which leads to positive guest feedback and team member retention
Evaluate departmental action plans to evoke change and make necessary improvements in service
Assign projects to departmental managers both during and after season
Coach team members and provide documentation in efforts to improve team member performance when expectations are not met
Ensure that seasonal team members whoutilizestaff housing have all necessary information and forms needed to move in
Audit compliance in all departmentsensuringcompany standards are met
Manage property level finances to match business needs to meet monthly and yearly financial goals
Submit and be able to speak to all monthly financial performance metrics
Spearhead capital projects as assigned and requested
Report on property’s monthly P&L
Build annual budget
Other duties as assigned