General Manager
Top Card Ace Hardware•Grimes, IA
•Onsite
About The Position
The General Manager is responsible for the overall operation and performance of the store. This position leads the store team, drives sales and profitability, ensures excellent customer service, and maintains a safe, clean, and well-organized store environment. The role offers the opportunity to shape the customer experience, develop a motivated team, drive store performance, and contribute to the local community.
Requirements
- At least 2 years of retail management experience.
- Strong leadership, communication, organization, and decision-making skills.
- Demonstrated ability to lead a team and achieve sales and operational goals.
- Strong customer service and problem-solving skills.
- Basic understanding of retail financials, inventory, and payroll.
- Ability to operate a POS system and cash register and review financial reports.
- Good working knowledge of Microsoft Office products, including Teams.
Nice To Haves
- Hardware or home improvement experience.
Responsibilities
- Lead daily store operations and ensure company standards and goals are met.
- Hire, train, coach, and develop associates to deliver excellent customer service and strong performance.
- Achieve or exceed sales targets through outstanding customer service, product knowledge, and merchandising.
- Manage store financial performance, including sales, payroll, expenses, and inventory.
- Ensure merchandise is properly stocked, priced, displayed, and maintained.
- Monitor inventory levels, receiving, ordering, and loss prevention.
- Maintain a clean, safe, and welcoming store environment.
- Follow ACE programs and promotions.
- Address customer concerns and resolve issues promptly and professionally.
- Participate in local community events, such as fairs or chambers of commerce.
- Ensure compliance with company policies, procedures, and applicable laws.
- Prepare work schedules and manage staffing to meet business needs.
- Lead by example and foster a positive, accountable, team-oriented work environment.
- Perform other duties as assigned.
Benefits
- Paid time off and holidays.
- Medical, dental, and vision coverage.
- Short-term disability.
- Company-paid long-term disability and life insurance.
- Employee Assistance Plan.
- 401(k) plan with company match.
- Bonus and commission opportunities.
- Ongoing training and development.
- Family-friendly work environment.
- Rewards for service.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
