General Manager

Culligan by Consolidated Water Group, LLC.•Jacksonville, FL

About The Position

Culligan is currently seeking a General Manager to oversee our Jacksonville and Starke dealerships. This role is responsible for achieving budgeted goals for revenue, business income, and balance sheet management. The General Manager will also ensure that all employees provide a level of customer service that routinely exceeds customer expectations.

Requirements

Achieve budgeted goals for revenue, business income, and balance sheet management.
Ensure employees provide customer service that exceeds expectations.
Drive profitable growth.
Safeguard branch assets.
Assume full operational responsibility for all profit and loss activities.
Monitor and control overtime and temporary labor utilization.
Ensure staff are trained for exemplary customer service and measure job performance.
Motivate and recognize personnel to foster a team culture.
Conduct timely annual performance evaluations and salary reviews.
Perform financial analysis to identify trends and problem areas, implementing corrective actions.
Handle difficult customer inquiries and unusual situations.
Manage efficient routing of deliveries and service calls.
Execute programs to meet or exceed sales plans.
Prepare business forecasts and budgets.
Manage branch payables, inventory, and receivables.
Maintain knowledge of local competition.
Recruit, select, and develop branch employees.
Administer company policies and procedures consistently.
Spend time in the field training branch personnel.
Adhere to company safety guidelines and safe work practices.
Coach and counsel employees, addressing performance issues promptly.
Manage sales, operations, and administrative departments.
Ensure timely and accurate filing of insurance-related paperwork (general liability, fleet accidents, worker compensation claims).
Potentially perform duties of other branch staff as needed.
Optimize branch efficiency through consolidation/automation.

Responsibilities

Drive the business toward profitable growth.
Safeguard the assets of the branch.
Full operational responsibility for all profit and loss related activities of the branch.
Monitor overtime & temporary labor utilization and tightly control their use.
Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction.
Motivate and recognize the contributions of the branch personnel to establish a team culture.
Ensuring that all branch personnel receive an annual performance evaluation and salary review in a timely fashion.
Financial analysis of the business to identify trends and prospective problem areas; incorporate prompt corrective actions as applicable.
Personally, respond to difficult customer inquiries and/or unusual situations.
Manage the efficient routing of deliveries and service calls.
Execute program(s) to meet/exceed the sales plan.
Prepare business forecasts and budgets as required.
Manage branch payables, inventory, and receivables in conjunction with appropriate Corporate and branch personnel.
Maintain a working knowledge of the competition within the local marketplace.
Responsible for the recruitment, selection, and development of all branch employees.
Consistently administer company policies and procedures within the branch.
Spend a reasonable amount of time in the field performing training missions with branch personnel.
Adhere to and uphold all company safety guidelines and safe work practices.
Partner with branch management to coach and counsel employees and address employee performance issues in a timely manner and as appropriate.
Manage the sales, operations, and administrative departments of the branch.
Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims.
May be required to perform the job duties of other branch staff on an as needed basis.
Optimize branch efficiency by consolidating/automating job duties wherever possible.