General Manager
About The Position
In December, Steve Marshall Group acquired Lions Gate Dodge with a clear vision: rebuild, revitalize, and create one of the strongest Chrysler dealerships in British Columbia. This is not a maintenance role. This is an opportunity to lead a true dealership turnaround. We are seeking a proven automotive leader to join us as General Manager and play a key role in the next phase of our transformation journey. The foundation has been laid, momentum is building, and we are looking for a leader who thrives on accountability, embraces change, develops high-performing teams, and knows how to drive results in a dynamic environment. If you are energized by the challenge of building culture, improving performance, and creating long-term success where others see obstacles, this is a rare opportunity to make a lasting impact.
Requirements
- Proven success as a General Manager, General Sales Manager, Fixed Operations Director, or other senior dealership leadership role.
- Demonstrated ability to lead teams through growth, change, or business transformation.
- Strong understanding of both variable and fixed operations.
- Advanced financial acumen with experience managing dealership profitability and P&L performance.
- Exceptional leadership, communication, coaching, and relationship-building skills.
- Strategic mindset with a hands-on, results-driven approach.
- High level of integrity, professionalism, and accountability.
- Experience with dealership management systems such as PBS or similar platforms.
Responsibilities
- Lead the dealership's ongoing transformation and growth strategy.
- Establish clear performance expectations and hold leaders accountable for results.
- Coach, mentor, and develop department managers to build a strong leadership team.
- Foster a culture built on integrity, teamwork, ownership, and customer service excellence.
- Identify opportunities to improve operational performance, market share, and profitability.
- Manage dealership profitability and overall financial performance.
- Analyze key performance indicators and implement action plans to achieve business objectives.
- Oversee budgeting, forecasting, expense management, and financial reporting.
- Ensure effective inventory management across new and used vehicle operations.
- Maintain compliance with OEM programs, performance standards, and incentive requirements.
- Drive performance across New Vehicle, Used Vehicle, and Finance operations.
- Champion a customer-first culture that generates loyalty, retention, and referrals.
- Monitor and improve dealership processes to enhance efficiency and the customer journey.
- Ensure sales practices align with dealership values and regulatory requirements.
- Partner closely with Service and Parts leadership to maximize absorption, efficiency, and profitability.
- Support strategies that increase customer retention and service growth.
- Ensure exceptional service experiences and strong customer satisfaction results.
- Promote operational excellence throughout all fixed operations departments.
- Recruit, develop, and retain top automotive talent.
- Create an environment where employees feel engaged, supported, and accountable.
- Conduct regular performance reviews and succession planning discussions.
- Champion a culture of continuous learning, recognition, and professional growth.
- Ensure compliance with all applicable provincial regulations, VSA requirements, OEM standards, and company policies.
- Maintain strong internal controls and ethical business practices.
- Protect dealership assets, reputation, and customer trust through proactive risk management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
