General Manager

Competitive Health Holdings•Glendale, AZ

11d•Onsite

About The Position

The General Manager of Center Court Pickleball Club – Glendale is the driving force behind the club's growth, culture, and daily performance. This is a sales-first leadership role: the GM owns new membership production at the Glendale location, is accountable for hitting monthly net membership targets, and is expected to lead from the front — personally engaging prospective members, coaching staff on conversion, and building the kind of member experience that makes cancellations rare and referrals constant. Beyond sales, the GM is responsible for the complete operation of the club — from staffing and programming to facility standards and financial results. The Glendale club is a growth priority for CCP, and this leader will be central to turning that opportunity into outcomes.

Requirements

3+ years of management experience in a sports, fitness, recreation, or hospitality environment — with a track record of hitting sales goals
A proven closer: you are comfortable selling memberships yourself and coaching others to do the same
Strong financial acumen — you can read a P&L, manage a budget, and make decisions that protect the bottom line
A natural people leader who builds teams, develops talent, and holds people accountable without losing culture
High energy, floor-present, and deeply member-focused — you are not a back-office GM
Excellent communicator and problem-solver who handles member issues, staff challenges, and operational surprises with composure
Proficiency in club management software (Court Reserve experience a plus) and standard business tools
Passion for pickleball, fitness, or community sports is a genuine plus — this club runs better when the leader loves the game
Bachelor's degree in business, sports management, or a related field preferred; equivalent experience considered
Bachelor's degree in business administration, sports management, or a related field.
2-4 years of experience in managing a sports or recreation facility, preferably in the pickleball, fitness club or hospitality.
Extensive background in sales-related roles.
Proven track record of success in managing financial operations, marketing, program development, and event planning.
Excellent leadership and communication skills, with the ability to motivate and manage staff, and interact effectively with members, sponsors, and the community.
Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Passion for the sport of pickleball, and a commitment to promoting its growth and development.
Ability to stand for extended periods and lift up to 50 pounds.
Must be able to move quickly around the facility to assist members and guests.

Nice To Haves

Court Reserve experience a plus
Passion for pickleball, fitness, or community sports is a genuine plus — this club runs better when the leader loves the game
Equivalent experience considered for Bachelor's degree

Responsibilities

Own the Glendale club's monthly Net Membership Sales goal — this is the GM's #1 priority
Personally engage with prospective members on the floor, via phone, and through follow-up outreach — the GM is an active seller, not just a manager of sellers
Train, coach, and hold the club's Member Services team accountable for lead conversion, tour execution, and membership closes
Track the daily and weekly membership pipeline — leads, tours booked, tours completed, closes, and cancellations
Partner with the Regional Director of Sales on membership campaigns, promotional offers, and conversion strategy
Drive referral programs, community outreach, and local business partnerships to grow the top of the membership funnel
Analyze cancellation trends and implement proactive retention strategies to protect the club's active base
Coordinate with the Company Marketing Manager to align local promotions and events with membership growth objectives
Oversee the daily operation of the Glendale facility — courts, lobby, pro shop, and all common areas — maintaining a consistently high standard of cleanliness, safety, and presentation
Manage the club's operating budget, including revenue tracking, expense management, and monthly financial reporting to corporate
Develop and execute the club's programming calendar — leagues, clinics, open plays, tournaments, and member events — in coordination with the Pickleball Experience Manager
Ensure all court scheduling, reservations, and Court Reserve platform management are accurate and up to date
Manage vendor relationships and coordinate with Facilities for maintenance, repairs, and capital needs
Ensure full compliance with CCP operational standards, safety protocols, and corporate policies
Recruit, hire, onboard, and develop all club-level staff — Member Services Associates, Pickleball Experience Manager, Court Coaches, and support staff
Set clear performance expectations, conduct regular coaching conversations, and deliver formal performance reviews
Build and maintain a full staffing schedule that ensures appropriate coverage during peak and off-peak hours
Create a team culture built on CCP core values: Energy, Accountability, Teamwork, Community, Hospitality, and Growth Mindset
Escalate HR concerns, performance issues, and staffing gaps to corporate leadership in a timely manner
Establish a floor presence — know members by name, engage them regularly, and ensure every visit to the Glendale club feels personal and welcoming
Respond to member concerns, complaints, and feedback promptly and professionally, resolving issues before they become cancellations
Represent Center Court Pickleball Club at local community events, business associations, and networking opportunities to build brand awareness in the Glendale market
Maintain active and positive relationships with current members, sponsors, and local partners