General Manager

Sweetwaters Coffee & Tea•Ann Arbor, MI

17d•Onsite

About The Position

Our ideal candidate will oversee operations and management of a corporate Sweetwaters Coffee & Tea, fostering a fun team environment while attaining sales goals. Be ready to handle steady guest volume and dynamic staff. Sweetwaters Coffee & Tea is a strong coffeehouse brand and a dynamic woman owned company that is growing. We are based in Ann Arbor and focused on providing globally inspired beverages and an excellent customer experience. We have over 35 locations and continue to grow across the nation. Our purpose is to bring people enjoyment through creative, extraordinary & attainable luxuries within our cafes. We are driven to communicate to build strong relationships, create a contagiously fun environment for staff & guests, be passionate about seriously great drinks, foods & service, and pursue profits as a measure of success & path for growth.

Requirements

Bachelor’s degree or equivalent.
Hospitality and/or retail management experience.
A strong work ethic with the ability to multitask and work under pressure.
Excellent communication skills, both verbal and written.
Strong organizational skills.
Impeccable service standards and attention to detail.
Ability to set expectations, measure effectiveness, enforce quality standards, and meet deadlines.
Ability to work both independently and as part of a team.
Ability to lead and coach others with a passion for training and leading by example.
A strong understanding of P&L statements.
Actively promotes a positive and productive work environment.
Ability to work in a multi-ethnic/multi-cultural environment.
Ability to work a flexible schedule including some evenings and weekends.
Ability to use Microsoft Word and Excel.
Servsafe certified.
A sense of humor with an easy going yet driven personality.
Loves to laugh and create a positive team environment.

Responsibilities

Actively build sales, profitability, and guest counts.
Executes on delivering excellent product execution, guest service, and team management.
Maintains and implements quality standards in all products, operations, and guest service.
Manages and develops a "dream team" by hiring, training, and coaching at least 15 team members ages 17 and older.
Fosters teamwork, continually initiates team building opportunities, and provides a positive, goal-oriented work environment.
Actively participates in local store marketing (LSM) and national marketing for the café.
Manages P/L's, payroll, scheduling, inventory, and ordering.
Maintains the aesthetics and brand standards of the café and ensures the team delivers a premium experience to guests.
Adheres to all health department, OSHA, and ADA regulations.