General Manager

Panera Bread • Oconomowoc, WI

7d

About The Position

The General Manager leads and oversees the success of a Panera bakery-cafe. This role takes ownership of operations and makes strategic decisions while creating an environment where team members thrive and guests receive welcoming, high-quality service. The General Manager leads staffing, scheduling, hiring, onboarding, training, people and career development, performance management, and succession planning. They ensure the team meets business goals, operational and quality standards, guest-service expectations, and company policies and regulatory requirements. The role also oversees costs and inventory and maintains a healthy, safe workplace in accordance with Panera’s health, food-safety, and culture standards. Flexible hours, including nights and weekends, are required in a fast-paced environment with shifting priorities.

Requirements

• At least 18 years of age.
• Ability to obtain ServSafe certification if not already certified.
• Proven ability to drive positive results through strong business acumen.
• Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
• Ability to work flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities.
• Ability to lift, carry, push, or pull objects weighing up to 25 pounds.
• Ability to stand and walk for up to 6 hours.
• Ability to communicate clearly and quickly understand directions from guests and associates in a loud environment.
• Any job offer is conditional upon the results of a background check.

Nice To Haves

• 3 or more years of restaurant General Manager experience.

Responsibilities

• Lead all aspects of the bakery-cafe team, including staffing needs, scheduling, people development, career development, performance management, training, and succession planning.
• Hire, onboard, and train new team members, while motivating, engaging, inspiring, and celebrating the team.
• Manage team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
• Develop managers as subject matter experts in people processes and Panera’s Guiding Values and Behaviors.
• Follow operational procedures and execute company strategies and initiatives.
• Ensure guests are delighted by the quality of the food, service, and staff, and build relationships that encourage long-term guest loyalty.
• Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
• Maintain a healthy and safe workplace that meets health, food-safety, and company culture standards.
• Manage the bakery-cafe’s overall costs and inventory.
• Help build a culture of warmth, belonging, growth, and trust.

Benefits

• Competitive pay and eligibility for quarterly bonuses.
• Free on-shift meals and unlimited fountain beverages.
• Paid vacation, sick time, and holidays.
• Medical, dental, vision, life, and pet insurance.
• 401(k) with company match available.
• Career advancement and leadership development opportunities.
• Tuition discounts.
• Perks and rewards for team members.
• Team member assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed