Manager/General

FiOptix•Zelienople, PA

9d•Hybrid

About The Position

This position is responsible for the oversight of all facets of the assigned market, including, daily operations, safety, staffing, customer satisfaction, and profitability. The General Manager will direct work within the assigned market to meet or exceed customer expectations, quality standards, and expected margins. They will review financial and operational performance data to monitor and measure productivity and goal progress. This role involves establishing, managing, and maintaining customer and subcontractor working relationships, and promoting a safety-first culture. The General Manager will resolve escalated customer inquiries and/or concerns, plan and implement procedures and systems to maximize operating efficiency, and develop strategies to improve operational inefficiencies. Additionally, they will determine ongoing staffing requirements, monitor staff, and ensure training needs are addressed. This role also oversees the maintenance of the facility, warehouse, fleet, vehicles, equipment, and tools, and liaises with the Shared Services group to resolve concerns or issues within the operations. Other duties may be assigned.

Requirements

Bachelor’s degree in a relevant field from a four-year college or university
Ten years’ experience in satellite installation, CATV, telecommunications, or related field
Five to seven years of management experience
Experience forecasting and budgeting
Knowledge of industry safety standards and regulations
Computer and Microsoft Office proficiency
Ability to use various customer systems
Advanced understanding of satellite installation, upgrade, and service
Strong customer orientation
Highly organized and detail oriented
Strong verbal and written communication skills
Flexibility and the ability to thrive in a fast-paced environment under tight deadlines
Knowledge of employee management principles
Ability to lead, train, teach, and motivate staff
Must be able to pass pre-employment screening that includes background and drug testing
Must have a valid driver’s license and a drive record that meets Company requirements
Sitting at a desk for 6-8 hours a day
Working on a computer for 6-8 hours a day
May be required to work long and unpredictable hours
Ability to travel up to 25% of the time, including short notice travel. Travel includes local site travel or national travel depending on business needs.

Responsibilities

Direct the work within the assigned market to meet or exceed customer expectations, quality standards, and expected margins
Review financial and operational performance data to monitor and measure productivity and goal progress
Establish, manage, and maintain customer and subcontractor working relationships
Promote a safety-first culture and ensure a safe work environment is maintained by adhering to and enforcing all Company safety practices and procedures
Resolve escalated customer inquiries and/or concerns
Plan and implement procedures and systems to maximize operating efficiency and develop strategies to improve operational inefficiencies
Determine ongoing staffing requirements, monitor staff, and ensure training needs are addressed
Oversee the maintenance of the facility, warehouse, fleet, vehicles, equipment, and tools
Liaise with the Shared Services group to resolve concerns or issues within the operations
Carries out supervisory duties in accordance with the Company’s objectives, policies, and applicable laws. Responsibilities may include, but are not limited to, planning, assigning, and directing work, interviewing, hiring, training, evaluating performance, rewarding and disciplining employees, addressing employee concerns, and partnering with Human Resources to resolve escalated employee matters.