General Manager

Potbelly Corporate•Brookfield, WI

13d

About The Position

The General Manager leads a Potbelly shop and creates an environment of belonging, teamwork, and positive energy for team members and customers. The role oversees shop staffing and development, scheduling, daily operations, customer service, food safety, marketing, and assigned profit-and-loss items. The General Manager is expected to spend 80–90% of their time on the shop floor in the Front of the House and work at least 45 hours per week.

Requirements

At least 18 years of age.
At least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility is preferred.
Meet applicable state Food Safety requirements and pass and obtain Food Safety Certification. After two unsuccessful attempts, the applicant will no longer be eligible for a Leader role.
Illinois employees must become food safety certified within 30 days of employment.
Friendly, customer-first mindset and ability to thrive in a fast-paced, energetic environment.
Strong written and verbal communication skills.
Problem-solving skills.
Open availability.
Ability to maintain deadlines and prioritize while running an effective shift.
Strong organizational skills and ability to multitask.
Comfort working in a busy kitchen environment; knife skills are a plus.
Ability to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Ability to build and develop strong teams and handle conflict resolution.
Strong interviewing skills.
Ability to write effective schedules and maintain labor goals.
Microsoft Office skills.
Strong business acumen and ability to understand and interpret financial reports.
Ability to stand or walk for 8–9 hours or as needed.
Ability and stamina to work a minimum of 45 hours per week.
Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.

Nice To Haves

At least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility.
Knife skills.

Responsibilities

Train, coach, and develop shop team members, assess their abilities, and create and implement development plans.
Interview, select, and hire people who represent Potbelly values.
Develop and maintain a positive shop culture that supports attraction and retention.
Schedule Associates, Certified Trainers, and Shift Leaders effectively, and maintain labor goals.
Update the communication board with critical shop information and hold regular meetings with key shop staff.
Delegate tasks and ensure a high standard of execution.
Ensure security procedures and back-of-the-house procedural standards are followed.
Count drawers and follow proper daily cash-handling procedures.
Drive neighborhood shop marketing and promotions to maximize sales, including recruiting and marketing outside the shop.
Control cost of goods, variances, inventories, and assigned P&L line items.
Create a marketing plan and lead local marketing to increase sales, including involvement in community, school, local business, social, and nonprofit activities.
Spend 80–90% of work time on the shop floor in the Front of the House.
Maintain deadlines and priorities while running an effective shift.
Comply with food, cleanliness, health, and safety standards.
Effectively handle customer complaints and issues.
Perform other duties as assigned.