General Manager

Call Your Mother Deli • Chicago, IL

10d • $70,000 - $75,000 • Onsite

About The Position

Call Your Mother is hiring a General Manager based in Chicago. The General Manager is described as the CEO of the shop and oversees kitchen operations, front-of-house service, team development, and shop profitability. This hands-on leader is responsible for creating a strong guest experience, maintaining food quality and operational standards, and holding themselves and the team accountable through the company’s VIBES values.

The General Manager owns daily shop operations from opening through closing, leads supervisors and team members, and manages food and beverage inventory, ordering, budgeting, labor, and scheduling. The role includes recruiting, hiring, onboarding, training, coaching, and evaluating staff; maintaining the shop and equipment; and ensuring food, workplace safety, and sanitation standards. The position works in the shop five days per week, including weekends, and requires flexibility to support other locations throughout the DMV with reliable transportation.

Requirements

• 1–2 years of restaurant management experience.
• Strong understanding of P&L management, COGS, labor, scheduling, process improvement, training, team development, and food quality standards.
• Current ServSafe Manager Food Safety Certification.
• Knowledge of restaurant safety and sanitation standards.
• Strong organization skills and ability to balance food costs, labor goals, team needs, and daily operations.
• Ability to provide guest-focused hospitality and care about each guest’s experience.
• Hands-on leadership approach and willingness to work alongside the team.
• Initiative, sound problem-solving, and ability to balance immediate operational needs with broader priorities.
• Positive energy and ability to thrive in a fast-paced environment.
• Ability to develop diverse teams through clear communication, coaching, trust, and accountability.
• Calm under pressure and solutions-focused.
• Treat others with kindness and respect and support teamwork.
• Attention to detail.
• Ability to work a flexible schedule, including weekends and holidays.
• Reliable transportation to support business needs across DMV locations.

Responsibilities

• Oversee daily shop operations, from opening preparation and service execution through closing.
• Proactively solve problems, remove obstacles, and identify opportunities to improve shop efficiency, organization, and performance.
• Lead supervisors and team members in delivering exceptional hospitality and demonstrating CYM’s BIG V.I.B.E.S.
• Partner with supervisors to foster a positive, high-performing work environment based on teamwork, communication, and accountability.
• Ensure operational standards, checklists, recipe specifications, and other company systems are followed consistently.
• Oversee equipment maintenance, trash pickups, linens, deep cleaning, and storage organization.
• Ensure ServSafe requirements and company food and workplace safety standards are followed.
• Manage food and beverage inventory, ordering, and budgeting, while working toward food, beverage, and labor goals.
• Recruit, hire, onboard, train, coach, and evaluate team members.
• Create schedules that ensure shifts have appropriate staffing.
• Respond to callouts, emergencies, and unexpected challenges, making decisions in the interests of the shop, team, and guests.
• Work in the shop five days per week, including weekends.
• Travel between company locations throughout the DMV to support the business, using reliable transportation.

Benefits

• Competitive salary of $70,000, plus quarterly bonus opportunity.
• Health, dental, and vision insurance.
• Unlimited paid time off.
• 100% paid parental leave for 12 weeks.
• 401(k) with 4% company match.
• Free English and Spanish classes, plus Duolingo reimbursement.
• Early Wage Access of up to 50% of eligible earned wages before payday.
• Confidential therapy and professional resources for mental health, legal guidance, financial wellness, and more.
• Complimentary bagels and 50% off when off the clock.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed