General Manager

White Cap•Vaughan, ON

20h•Onsite

About The Position

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Requirements

Typically requires BS/BA in a related discipline.
Generally 9+ years of experience in a related field, including several years in a management/supervisory capacity.

Nice To Haves

Proven operational leadership with a track record of successfully managing multi-unit teams.
Strong ability to implement strategic plans aligned with business objectives.
Strong financial acumen including budgeting, P&L responsibility, inventory management and cost control measures.
Commitment to delivering excellent customer service and enhancing customer relationships.
Deep understanding of the industry including market dynamics, competition and customer expectations.

Responsibilities

Leads a team of District Operations Managers (DOMs), District Sales Managers (DSMs), and support teams, providing guidance to ensure KPIs are met and resolving customer issues or sales/operations friction within the district.
Implements and manages processes to ensure high levels of sales and operational performance, assessing team productivity and inspiring aggressive sales efforts.
Ensures execution of company strategy through training programs and collaboration with customers, sales, operations, and human resources.
Drives human resources processes, including hiring, coaching, training, performance management and maintaining a strong leadership bench within the district.
Establishes a culture of accountability and inclusion, inspiring the team to set a standard of excellence.
Owns the local market, providing sales and operational leadership aligned with broader company priorities, developing annual and monthly sales objectives.
Drives innovative sales and operations initiatives in partnership with the RVP and senior management team, aligning operational and sales priorities with the company direction.
Holds DSMs accountable for key sales metrics, providing regular feedback, and ensuring accountability for driving profitable business results.
Ensures DSMs and DOMs hold teams accountable for driving pricing practices that protect gross margin and support commercial acceleration.
Holds DOMs accountable for safety, productivity, and operational processes, ensuring compliance with regulations and driving customer service excellence.
Works with Shared Services and Functions, and directs DOMs and DSMs to work with Functions, to improve the performance of the district.